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Rejuvenation
- Retail
- Portland, OR
About this business
Located at the corner of Southeast Grand Avenue and Taylor, our Portland store occupies the ground floor of the historic c. 1905 Neustadter Building. You'll find 12,000 square feet of lighting, hardware, furniture, and rugs, along with one-of-a-kind salvage and restored antiques.
Location details
1100 SE Grand Ave, Portland, OR, 97214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I ordered a couch from West Elm in December 2022 and have had a terrible experience. I received emails confirming shipment and scheduling delivery. I cleared my day for delivery only for the delivery to be canceled hours before. **************** informed me that the couch was never even loaded on the truck. This representative was transparent and told me that the distribution center workers don't even communicate to the delivery workers, so they don't find out an order isn't there until they're already on their way. I was in... read more
Do not open a bridal registry or try to return anything here. They take the merchandise and you likely do not see your money, unless you spend countless hours and months (or one case for me, a full year) chasing them. To top it off, I had to return an item from a step family member. The situation is already tense and difficult enough and I repeatedly asked them to make sure the gift giver would not be notified. After returning the product, I had to chase them down for months. And explain this situation in detail about 10 tim... read more
I wish I had read these reviews prior to purchasing from West Elm. Purchased a specific sectional sofa in a specific fabric, because it was said to be a "quick ship" item, and we were desperate to get a new sofa delivered prior to a major surgery that a family member is having. One piece of the sectional was an open box item, and one was a quick ship. We were fine with this as it would get to us in time. The open box item, according to the tracking on the website, sat in a warehouse for well over a month waiting on the other... read more
If there was a minus 10 I would choose that. I ordered a $150 tablecloth the beginning January, delivery changed to end of February. I neither need nor want this item anymore. Ok great Ill just cancel, hasnt been charged to my card hasnt been shipped. Good Lord, the lack of competent individuals I dealt with was astounding!They refuse to cancel the order, said it was an international order and could not be done. We cant communicate with our vendors overseas????I got two emails, no they cant, then a third email theyll TRY, th... read more
They have the worst business processes and record keeping i have ever seen . They made numerous serious errors in my rather large order and I finally had to returned a $2,800 bed . The bed was picked up and conformed received by their delivery branch well over 2 months ago but they are still processing my refund. No one knows why its taking so long and they keep giving me the run around on the phone. The bed was part of larger order which had various problems and refunds over the months it took to be delivered due to COVID a... read more
This has been one of the WORST companies I have ever had to deal with. Ordered couches with the promise of a one month delivery date, received half of the order after 2.5 months and it has now been over 3 months with no delivery for the second half of the order. They cancel deliveries without letting the customers know, getting any information from them is like pulling teeth. They charged the full price and demanded to be paid well before the items were even completed being made. Awful company, buyer beware you will be treat... read more
Absoutely terrible!! Worst customer service. I am shocked this is coming from a high end company. I purchased an item that went on sale days after. I called to try to get a price adjustment as the item was still in the warehouse..it hadn't shipped yet.. and I was told that they do not offer price adjustments ..was told that I entered into an agreement to pay the price at checkout..?? like what? and they flat out refused to provide me with a price adjustment, I asked them to cancel the order and I would reorder the item at th... read more
Absolutely terrible experience with Pottery Barn. Waited months on a bed that was in-stock, only to have it show up with white glove delivery and be the completely wrong bed. Called customer service + they said they will re-issue another one, but that they arent able to rush anything that I will have to wait again (as if it was a newly purchased item), and didnt offer any compensation, along with terrible customer service. Not to mention, the item is currently on sale and they didnt offer that difference to be refunded. I al... read more
Dont order anything from Pottery Barn unless you want a real headache. Ordered a table in September, 2022, finally got a piece of junk in January, 2023, and waited until February for them to pick it up, and Feb. 10, still waiting on a refund. They have one excuse after another. They have hade my money for almost 6 months. Imagine the profits they make off peoples money. Stay away!
Frequently asked questions about Rejuvenation
How is Rejuvenation rated?
Rejuvenation has a 1.5 star rating with 1,101 reviews.
When is Rejuvenation open?
Rejuvenation is open now. It will close at 6:00 p.m.
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