Rejuvenation

Karen H 

on BBB

2 years ago

I am in their designer program. Purchased a 9' x 12' rug for my client back in August 2022. The rug was scheduled for delivery 5 different times. I live in ** and drove to SC for delivery each time! They delivery was CANCELLED 3 TIMES . . . 2 TIMES the delivery company said the truck was on the way, and they NEVER showed. After ten different calls to PB, totaling 12 hours of my time on hold, etc., they couldn't even find the rug! Didn't know what delivery facility/trailer it was in!They cancelled that order and started a new... read more

Ellen B 

on BBB

2 years ago

I ordered furniture back in June of 2022. It was scheduled to be delivered in Oct. I understand all the issues with stock coming from overseas, however, PB never lets you know of delays. I constantly had to go into my account, look to see where it was (it has been enroute to the warehouse for 3 months now) and they just push back delivery window. No email. I have called and was told I would have someone call me back. I have been told that the furniture was being delivered on a certain day....waited all day at home and no one... read more

Chris M 

on BBB

2 years ago

Ive ordered close to $7000 in product for my new home back in November of 2022. Purchased the Banks Dining Table and Bench, chandeliers, chairs, curtains and console tables. I havent received any of them. Ive had to cancel $2500 in Product so far since November because they keep shifting the delivery dates. **************** is disconnected from shipping. Every time I call they tell me unfortunately, our shipping departments are backed up a few weeks. So basically all they are doing is cancelling orders. Currently, i have an ... read more

Karen H 

on BBB

2 years ago

0 out of 5 stars. We lost almost a year waiting for my daughters furniture that still isnt here. Unbelievably bad customer service. We ordered a bedroom set in March 2022 for my daughter from Pottery Barn Teen. Billing was completely confusing with multiple charges for parts of the order instead of one charge. Months went by with numerous inquiries. They had made a confusing error in shipping too many partial orders to ***** Last Mile in ******* who handled their shipping. I worked that out. They delivered in July, but the f... read more

Cecil A 

on BBB

2 years ago

I am so disappointed with this company Pottery Barn). I ordered several furniture last November 2022 and had high hopes about its efficiency since its expensive and popular. I was so disillusioned that Ill get my moneys worth. I had to keep on following up about the delivery dates as I saw from the order tracking that items were in the warehouse already. First delivery, they didnt have the bed that we ordered. So we rescheduled, then the delivery people came and told us they have missing parts. And we rescheduled again. On t... read more

Joanne C 

on BBB

2 years ago

I ordered a set of dishtowels in 2021. I liked them so much that I ordered a second set to insure that when the exact current dishtowels needed replacing I would have the same ones. I put them in my linen closet and yesterday, I accessed them only to see they sent 3 of the 4. The tag says 4 dishtowels. I have the bar code numbers and the tag. I called customer service and they agreed I did order them and basically after about 30 minutes of my explaining my situation, I was told by a an employer to find a store and see what t... read more

John Paul W 

on BBB

2 years ago

Ordered before December, just got a hold of customer service to cancel the order. Had to haggle 45 minutes to get them to refund me. Imagine buying something more than a month in advance when needed to get a slew of delay emails. Then, you realize youve been duped. THEN to have them ignore your emails for OVER A MONTH. For a simple shaker. Someone who has decade worth of CS experience - spend your money on literally ANYTHING else. And they had it slated to deliver Jan 31. 

Beth S 

on BBB

2 years ago

I ordered a back ordered desk. My money was taken out 4 weeks prior to delivery. When I called to find out the hold up, it was sitting in the warehouse the whole time. When it arrived and was put togther, I noticed it was damaged. I'm supposed to wait up to a month for a new desk at the time this one will be picked up. I have tried to call to get compensation for the damage and I will keep the desk and fix it myself. NO, they don't do that. I noticed that today, the desk is on sale and I want the difference refunded back to ... read more

ML M 

on BBB

2 years ago

Im guessing they also own Pottery Barn, but I had an issue with my order and customer service was absolutely terrible beyond imagined. The lady did not fix the problem like she said she would and I ended up having to call back. Just all in all, the customer service is horrible.