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Rejuvenation
- Retail
- Portland, OR
About this business
Located at the corner of Southeast Grand Avenue and Taylor, our Portland store occupies the ground floor of the historic c. 1905 Neustadter Building. You'll find 12,000 square feet of lighting, hardware, furniture, and rugs, along with one-of-a-kind salvage and restored antiques.
Location details
1100 SE Grand Ave, Portland, OR, 97214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
For such a company that specializing in selling high dollar items the order VS delivery process is awful! This company has canceled/ lost 4 orders of mine and they simply do not care! As of now Im deciding to take my business elsewhere, which is a need not a want because Ive loved furnishing my home with this companys products for years! I just cant keep reliving awful experiences with this company. Steer clear!
I have been very unsatisfied with the customer service and online shipping situation.I ordered a set of curtains on May 22nd. When my order was delivered on May 27th, only ONE curtain panel came in, not the SET as ordered.I called customer service immediately on May 27th for a replacement, and shipped and returned the original order back out through ***.The replacement order was originally scheduled to be delivered **** 2-6. That never came so I called customer service and the new delivery date was set to be **** 12-14.I cal... read more
I ordered several large furniture pieces for our newly renovated house. In total our order was close to $25,000. We have had nothing but problems with Pottery Barn. We received several notifications that items were ready to be delivered and then we would call to schedule and the items would not be at the warehouse. We have been waiting 6 months and have no hope of ever seeing our furniture. We have spent hours on customer service calls and no one has answers. They refuse to give ** a refund for the items. I will NEVER order ... read more
I purchased a duvet cover with shams on June 8. Due to an error on their part, they re-processed my order that was supposed to be delivered by June 13. Because of the re-processing, its now being delivered the end of July. I called to speak with a supervisor twice, and was told they were none available. Meanwhile, I keep receiving emails from them regarding my items I purchased, stating that I could receive (dont miss) up to 50% off making it appear that I could receive that on my items. That was not true at all, and was fal... read more
Ordered a Father's *** gift two weeks in advance to make sure it would be there in time. Ten days after ordering, it still had not shipped. Called 'customer service' and was told that the item would likely NOT be there before Father's *** as it is a 'vendor' item. I asked them to cancel the order. They said they could only 'request' that the order be cancelled, and I would have to wait 3 to 7 business days to find out if it could be cancelled. I asked for a refund, and they said they could only issue a refund (and only maybe... read more
Ordered a custom sofa in March with anticipation of delivery for the end of May. The delivery dates continue to be moved back. Finally scheduled delivery 10 days ago to receive a call that one of the pieces is missing and they need to delay delivery, but would do a partial delivery. It is now the middle of June. Avoid working with Pottery Barn! I have been faced with horrendous customer service, complete apathy, disrespect, and they are a carelessness and disorganized company.
My wife received 4 decorative plates from her daughter in law. One plate had a black inclusion in the white portion. **************** contacted that resulted in the agent told us to "keep it". I sent an email to the ceo. NEVER GOT A RESPONSE. Now that is customer service of the ***************.
I bought a mirror from West Elm but when it arrived, it was completely shattered. It was an "as-is" product, but the website still sold the mirror as an intact mirror, not as a shattered mirror. This is a fraud and also dangerous because as soon as someone takes off the film, the shards of glass would hurt someone. **************** did not care that the mirror had arrived completely shattered (and I had evidence to prove it). They refused to even give me store credit. I asked for a response from management, because this is a... read more
I have never received a furniture order from Pottery Barn without a problem, but now I'm finally done for good. Ordered 4 chairs Oct. 1st 2022, & the delivery date was repeatedly delayed. Then I received notices multiple times that the chairs were ready at my local distribution center and I could schedule delivery, but every single time I would then be told right before scheduled delivery that the delivery had to be cancelled because 1 or more chairs were missing. Every time I called to see what was going on I was bounced ar... read more
Frequently asked questions about Rejuvenation
How is Rejuvenation rated?
Rejuvenation has a 1.5 star rating with 1,101 reviews.
When is Rejuvenation open?
Rejuvenation is closed now. It will open at 10:00 a.m.
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