Rejuvenation

Michael P 

on BBB

a year ago

I ordered a bed frame from west elm including white glove delivery. They have "delivered" the bed 4 times and I still do not have a working bed frame.Delivery 1: lost in transit Delivery 2: bed delivered with no hardware so they couldn't assemble.Delivery 3: showed up without hardware so they couldn't assemble Delivery 4: assembled bed but are missing center support legs so it's not functional at all Delivery 5: ????Each time I have had to call them to resolve it, each time they promise to send someone out but they don't the... read more

Mary B 

on BBB

2 years ago

Spent over $4,000 at Pottery Barn Kids. Have a ripped recliner and customer service is non-existent even after 4-5 phone calls, live chat, contacted through ********* contacted through the design services, called the store, etc. Asked a customer service rep to connect me to a supervisor and was told "we don't have those". It's been a month...they have all photos and documentation on file, said someone would call to set up a time to look at it and determine if it can be repaired (which it cannot) or replaced (which is what's ... read more

Dalilah D 

on BBB

2 years ago

This company is horrible! Their customer service representatives are by far the absolute worst human beings that I have ever spoken to in my 45 years of life. Especially ****** and *****. These people should not be allowed to speak to actual customers. They are rude, dishonest, arrogant, and actually sit and argue with a customer on the phone for absolutely no reason, except for their own psychological benefit. The company itself is garbage and their products are garbage. Never ever buying anything from them again! 

Cathy B 

on BBB

2 years ago

Do not buy from West Elm which is a company with Williams Sonoma. I returned a leather chair and ottoman on May 16th through their 3rd party company Fidelitone. They have been holding my refund of $2350 since. I have repeatedly called. I am always given some sort of resolution or a plan of action and it never happens. The last couple of times I've called I have asked to speak to a Supervisor. The person takes my information and guarantees a same-day return call and it NEVER happens. A few tell me they see the refund but it h... read more

Rafael S 

on BBB

2 years ago

Absolutely terrible. Sent us wrong item, then when we returned it, charged us THIRTY dollars as a "restock" fee. If I had known there was a restock fee of half the value, I would've tried to sell the item on ******** marketplace or something 

Mark W 

on BBB

2 years ago

Placed a order for chairs 10/31/22. Original delivery November 2022. West elm kept pushing delivery all the way to May 2023. We opened a Business 2 Business account And reordered 4/2/23. All along saying shipping 7/9/23. All the sudden the date changed to deliver 10/24/23. When calling I was told several different stories. One story was I need to call shipping to set your delivery date the chairs are in. That was not true. I called three times and I was told a supervisor would not take my call. I called again today to try to... read more

Angela J 

on BBB

2 years ago

Location: ****************** I was going to place an order with them regarding interior designing and no one ever showed. I didn't know if I had the wrong zip code, but I could purchase whatever I wanted to buy. 

natasha c 

on BBB

2 years ago

I ordered my daughters bedroom set in **** its July and I still have no furniture. The delivery has come TWICE. It was either broken or had parts of the bedroom furniture missing. The customer service is awful. **** a customer service rep hung up the phone on me after I asked to speak with someone else who had more empathy for my situation. I paid over $5000.00 and I still have no furniture. At this point I am hurt and helpless. 

MARY DALE C 

on BBB

2 years ago

I am so disappointed to find this is a company that deceives it's customers by selling a product advertised to perform a function that it does not! I purchased an extra long drapery rod for draperies to cover a triple sliding glass door unit. I also purchased the ** ring" brackets that Pottery Barn advertises will slide past the center brackets in order for the draperies to open and close. They do NOT! They will not slide past the brackets. I am left with almost $650.00 worth of JUNK. I have contacted Pottery Barn and they o... read more