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Qvc Studio Tour
- Community & Social Services
- West Chester, PA
About this business
Location details
1200 Wilson Dr, West Chester, PA, 19380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don’t like the way they treat employees. I understand in these times about having layoffs. I really do. You’ve got all these young, new hosts, some I’ve never seen before, and lay off the ones that have been with you awhile and who the consumers love. It breaks my heart to see people in tears. It really does. To us, it looks like you throw away the old to bring in the new. Totally turned me off from ever shopping with you again and I was a long time customer 🙁. It really is a shame
Wish QVC held on to their senior hosts as the newer ones exude arrogance and lack TV etiquette, yet the rookies are given more airtime. Mary Beth, Antonella, Jane, Jill and Leah brought style and class to the network....only Jane Tracy left from the senior team???? 2 decade customer who have shifted my purchasing power elsewhere....promo team and products need new ideas while maintaining professionalism and TV etiquette. Customer Service has also declined in quality. Good luck in this competitive time!
No I do not recommend QVC the customer service in the last five months has gone so far downhill it’s ridiculous no one answers the phones when they finally do it immediately disconnects you when you go to try to do the live chat it says your number 95 in the queue and it stays at that number for at least 15 minutes and then drops by one there’s no reason you should be on hold for an hour and a half or chat and then they emailed me a special phone number to call because I’m supposed to be a special customer and same thing you... read more
atrocious customer service when you can finally get through, IF you ever get through. reps are useless, careless and refuse to help, then disconnect. their chat is even worse.
Business response:
Hi Carrie, I am so sorry you have had a disappointing experience with Customer Service. We are still experiencing longer than usual wait times to speak with a representative due to the pandemic. We can assist you through Messenger or you can email us at QVCSocialTeam@QVC.com and we’ll be glad to help. Alice
Shipping when they are supposed to except a month later and being able to cancel order when placed if shipping is taking a month.
Worst customer service ever!!! Used to be awesome!!! Now, if you can reach a person after multiple calls and wait times, the person is clueless!!! Everything goes to automated systems!!! Trying to find an email address to get help is like searching for a lost treasure!!! Soooo disappointing after years of shopping with QVC!!! 😡😡😡
Worst customer service ever!!!!! They took the money out of my account and I never received my order. No matter knows anything when you call them!!! Thieves!!!!!!!!!!!!!!!!!!!!!!
Business response:
Hi Regina, I'm sorry you haven't received your order. Please email us at QVCSocialTeam@qvc.com and we'll see what we can do to help. Cindy
QVC has been NO help In a 200$ purchase that I am paying for in easy payments but I have yet to receive. Ordered June 9th... I will pay as to not mess up my credit but you lost a valued customer
Business response:
Good Morning Mary, I am sorry the order has not been delivered, please email us the order info to QVCSocialTeam@qvc.com, we will see how we can help. Susan
I have been trying to get in touch with customer service for a whole week and cannot reach any live representatives via phone, chat, or messenger. I ordered something on July 1 and never received it. Postal service delivered to wrong address and they sent back to QVC. I am still being charged for a product I never received and cannot get in touch with any customer service representatives to rectify. I understand there's a pandemic, but why not hire extra representatives to work from home? Ridiculous. Never buying from QVC ag... read more
Frequently asked questions about Qvc Studio Tour
How is Qvc Studio Tour rated?
Qvc Studio Tour has a 3.6 star rating with 506 reviews.
When is Qvc Studio Tour open?
Qvc Studio Tour is open now. It will close at 6:00 p.m.
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