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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have had Protect My Car for about a year now and it has been well worth it. I had one claim and Protect My Car handled it impeccably. The roadside assistance sent a tow truck to pick my vehicle up very quickly. They towed my vehicle to the mechanic I chose. All I had to do was pay the deductible. They communicated with the mechanic to get the repairs done as fast as possible. The claims representative let me know the process and kept me updated. The process was quick, efficient and easy. I would absolutely recommend Protec... read more
Business response:
What a GREAT review. You did an excellent job selling us. We have a couple of sales positions open... Are you interested?
I was very pleased with my conversation with Ms. Arianna M, the pleasure was all mine. Ms. Arianna M. and Mr. Larry ******** Spoke With Mr. Larry ****** initially) were very pleasant, very knowledgeable and willing to help and assist me in any way that they could.I appreciate Both of these Customer Service Representative for their ability to provide EXCELLENT SERVICE, if they are an example of how this Company Operates then I glad to be a member.
Business response:
We are glad to have you as a member.!! Thank you for your business and for taking a few minutes out of your day to write such a nice review.
Very helpful customer service.
Business response:
Thank you for the kinds words. That's what we strive for on each and every call.
Adrianna M. handled my questions with professionalism and confidence. She went out of her way to address my concerns. She is an asset to your Company.
Business response:
We agree. Adrianna is a rather new employee, but she represents Protect My Car very well. Thank you for your kind words. Please know that we forwarded a copy of this review to Adrianna and her direct supervisors.
Wow I am so impressed with the customer service from Protect My Car. They helped me come up with a plan that fit my budget. I am on a fixed income but I have a friend that saved thousands by having their warranty. The representative was friendly and knowable but not aggressive like other companies.
Business response:
Please know that we have shared your review with our entire Customer Service Department. Thanks for posting about your experience with Protect My Car.
Purchased the "Driveline" coverage. I wasted my money. The clutch went out, and even though the clutch is not listed under the excluded normal "wear and tear" items list: "WEAR and TEAR items include, but are not limited to: brake pads, rotors, shocks and struts, batteries, belts, hoses, fluids, bulbs, alignment and spark plugs and are classified as normal maintenance or service items.", they say it is not covered. Clutches are listed as covered items, but they say clutches are only covered for automatic transmissions. Very ... read more
Business response:
We're sorry that you feel that you wasted your money. Last week, when you filed your first claim (for your AC condenser), we APPROVED that claim on the same day that it was filed (November 6, 2017). Furthermore, in an effort to work with your financial situation, when you purchased your "Driveline" policy on July 13, 2017, we waived our standard $100.00 deductible and allowed you to purchase your policy with a "zero deductible." As a result of this goodwill, when your AC condenser claim was approved, we paid the entire $88... read more
Awesome help from Jessica T.. She was very knowledgeable and willing to help in every way she could.
Business response:
Please know that we shared your review with Jessica and her immediate supervisor. Thanks for taking the time to write a review about your experience with Protect My Car.
I want to thank the Ms. Danielle R. making sure that I got my reimbursement check ASAP!!!! THANK YOU! I haven't been utilizing this company for a long time, but this is a great start.
Business response:
Thank you for this positive review of Protect My Car. Please know that we appreciated your patience on this claim. Looking at our Notes for your account, we experienced a short-term issue with the corporate credit card that we use to pay for this type of service. In most cases, our customers do NOT have to pay for their oil changes and/or tire rotations up front. I'm glad that we were able to expedite your reimbursement check. Hopefully, in the future, things will go through much smoother.
If you're looking for a vehicle extended warranty company that will have your back and lessen the stress of vehicle troubles. Look no further. I couldn't be more happier with my decision to pick Protect My Car to provide my extended warranty for my vehicle. I maintain my vehicle regularly and there are times where major repairs are needed and this company is always there. Thanks for being a life jacket in a sea of troubles in the auto industry. You have a customer for life here! I can't thank you enough for what you all have... read more
Business response:
This is a really great Customer Review!! Thank you for taking a few minutes out of your day to do this. We appreciate the kind words. Please know that this Review has been shared with our entire Customer Service Department
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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