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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
i'm very satisfied with the service I got,after initally getting turn down for service I reached out and called customer service and talked to Chaz and he went to bat for me and reached out and talked to his manager and was able to save me a bunch of money on parts and got me 3 free oil changes also. they made my day,I'm very grateful for there service they gave me.
Business response:
Thank you for posting this positive review of Protect My Car. Chaz is a HUGE asset and does a remarkable job for us. Please know that we shared your review with him and his direct supervisor. Glad we were able to help you save some money.
I've been with protect my car for almost a year now, I had a claim that was not addressable and in my feelings I canceled my contract but I felt really bad as I thought about how hard Jessica in Loyalty tried to help me. So I called back and although Jessica was not available I spoke with a nice young man named Jeremiah who fixed me right up! Thanks guys and thanks Protect My Car, I feel secure again!
Business response:
We are always happy to hear how our Customer Loyalty and Customer Service teams are doing. Thanks for this positive review. Please know that we've just shared this review with both Jessica and Jeremiah, as well as their direct supervisors. Thank you, once again, for your business.
I called Protect My Car today, trying to find out more information about my policy because I was thinking on cancelling before I even used any service, it wasn't very to me about the coverage, etc. But there was a great representative named Jeremiah who helped me change my mind on staying on the policy and give it a try.... he explained to me once again and with very detailed information. Thank you!!!
Business response:
We're happy to hear that Jeremiah was able to help you out and properly explain your coverage and benefits. We apologize if that wasn't done clearly during your initial sales call. Please know that we appreciate your positive review, as well as your business, and we look forward to helping your protect your vehicle.
Yura b. was very helpful and kind. She made me feel at home and safe with my choice of joining.
Business response:
So happy to hear this. Yura is definitely one of our most valued employees. Please know that we forwarded a copy of this Customer Review to Yura and her direct supervisor. From all of us at Protect My Car, have a great weekend!!
I was very fortunate to work with Yura B. regarding some work performed on my vehicle during a recent hurricane. Unfortunately her office was closed and I had to pay for the repairs out of my pocket. When I sent in my receipt for reimbursement I was told that it was not covered under my contract. I became very frustrated and threatened to cancel my contract. Yura offered her assistance in getting my reimbursement in order to keep me as a customer. My reimbursement is forthcoming and I am a happy camper. Thanks again, Yura.
Business response:
We're happy to hear that Yura was able to assist you. She is definitely one of our best in our Customer Loyalty Department. Please know that we just shared this positive review with Yura, as well as her direct supervisors. Thank you for sharing your experience with Protect My Car.
Yura B. was very friendly and helpful assisting with everything that I needed.
Business response:
We are so happy to hear that Yura was able to help you out and solve your problem. She is an awesome employee and we appreciate all that she does for Protect My Car!!
I had a problem where I was charged extra from the shop. It took a little investigating of the problem. I had a few people trying to take care of it. But when it got to chaz b. I think he said his name was. He went above and beyond to make me happy. I was actually thanking him. I was ready to cancel and go else where. But he is really great at his job. The truth is I can't under stand how this guy is not a manager or partner. Thank you.
Business response:
Chaz is definitely one of our most valued employees. Thank you for taking some time to post this review and for mentioning the high level of customer service that Chaz was able to provide to you. Please know that we've shared this review with Chaz and his immediate supervisor.
Mary A. is an awesome customer service rep. She got my 2 plans rewritten so I could better afford them with my fixed income - preventing me from having to cancel them. I am so HAPPY that I can now afford the premiums and still have peace of mind with my car should it ever breakdown or need a repair. The world would be a much better place if all customer service reps were as friendly and thorough as Mary. Anyone I spoke with was very helpful and kind.
Business response:
Diane - What an awesome review!! Thank you for posting this. Please know that we shared this review with Mary, as well as her direct supervisors. We appreciate the kind words and we truly hope to maintain this level of excellent customer service throughout the life of your policies.
I really liked how they treated me here. They were very polite and treated me with respect. They gave me a discount and got my payments down low to where they need to be. I recommended them to my uncle.
Business response:
Thank you, Dion, for your positive review of Protect My Car. We appreciate the referral to your Uncle.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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