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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have complaint..Co needs to provide services booked
Be very careful when booking Prime Time Shuttle. Their service has deteriorated by leaps and bounds. I had a 24 hour long international flight, after which I was expecting prime time shuttle to take me back home from LAX airport. As mentioned in the pickup instructions, after I exited baggage claim, I checked in at 12:30 PM with Prime Time informing that I reached Terminal B4 at LAX. Prime Time representative told me that I would have to wait 15-45 mins for my shuttle to arrive. I understand that since I had booked a shared ... read more
I have been waiting for a refund since May (its almost September). Every time I call they say 7-10 days to process. Oh and the best part is that I need a refund because they NEVER SHOWED UP and didn't even call to tell me until after the scheduled pick up time :(
On July 9 Prime Time Shuttle left me stranded at LAX at 9 PM! And they didn't care!!! There had been a change in my flight so instead of arriving at 8:55 am i was arriving at 6:35 pm and even though I called at 2 AM and changed it and they confirmed the change on 2 different phone calls and gave me the new drivers phone number, they put me as a no show and removed me from the drivers que! I have been trying to get my refund since! the customer service keeps lying to me saying my case has been escalated and the refund was pro... read more
I did a booking in advance for a pickup at LAX airport. There were 2 vans which came and they were empty. But they are not able to pick us because we are designated for another van to arrive. The designated van arrive 25-30mins late. All the drivers were just talking really loudly about how the person doing despatch is messed up and making them unable to pick passengers up. After going pass all other terminals (30mins), there were more shouting about how the despatch is messed up and unable to lump passengers together for th... read more
Business response:
Hi Chloe, Thank you for letting us know what had happened in your reservation and we are truly sorry about your experience. We are current undergoing new management and process in eliminating these types of problems in the future. Rest assured that this will be dealt with in a way to optimize passenger pick-ups in the airport. Because of feedback like yours, we are able to adapt and change for the better.
No Limo to pick us up when we arrived back at LAX at 9 pm at night. Booked and Paid in advance! Called customer service and they lied to us saying they person was looking for us but never saw them at all. My Husband Jan Wise called too and nothing was done. What an awful feeling to be stranded at an airport, told them to refund my money. I will continue to spread the word that prime Time shuttle isn't a ride its a scam for your money.
Business response:
Hi Carmen, we are sorry to hear about what you have experienced with your reservation. I would like to investigate your reservation on what had happened and refund to you your payment as necessary. Please send me an email of your Reservation number and this story for investigation. My email is EsperanzaS@PrimeTimeShuttle.com. We shall then let you know of the findings. Thank you
Unbelievably poor. I would pay any amount of money to get out of this van. Do yourself a favor. Go any other way.
Business response:
Hi Mike, we would like to know more on what had happened in your reservation. Kindly email me your reservation number and story for investigation. My email address is EsperanzaS@PrimeTimeShuttle.com. We apologize for any inconvenience you have encountered.
Would give zero if I could. Don't ever use this service.
Waited for a ride for an hour and 20 mins!!! With a reservation! 6 empty vans drove by, but I was told no drivers available! Never again! Worst customer service! No refund
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is closed now. It will open tomorrow at 9:00 a.m.
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