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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't do it! Bad service ... but even worse is the driver talking on his cell phone during the drive from LAX to Anaheim. Illegal and unsafe. He also entered and exited the carpool lanes illegally, but hey... what's a traffic law or five
Awful experience. I booked in advance so that I wouldn't have to wait when I got to LAX. When I arrived there was a text message saying the driver was on site along with a phone number that it said was the driver's mobile number. I called and it went to reservations. They told me to go to the driver was on the way, and to go to the curb and look for a prime time rep. I did. I gave the rep my booking number. He said the driver was on the way. After 15 min I inquired. He said the driver was on the way. I called the reservation... read more
Business response:
Hi Pia, We are so sorry to hear about your experience. Please allow me to help you out and investigate on this Reservation and do what is needed to make this right. Please email me your Reservation number and full story to EsperanzaS@PrimeTimeShuttle.com and I will let you know as soon as possible for the outcome. Thank you
I just got off a shuttle where the driver had the radio up so high he did not hear me ask him to turn it down. He swerved in and out of traffic. He didn't help with my bags and the thing that's causing me to write this review is the fact that he texted and made phone calls without a hands free devise whilst driving! Sad because the outward journey was perfect.
VERY DISAPPOINTED with Prime Time. I've been a client for years. Shared van, large group van, private cars.. no problem. Then last time they took 2 hours to pick up my husband at Lax. They kept saying "15min" and ended up a different service. So I called the next day to talk to customer service and they are SO RUDE and helpless.. They do not appreciate your business otherwise they would give me a good refund. DO NOT USE THEM!!!! STAY AWAY!
Business response:
Hi Luiza, We apologize for the way our Customer Service Representative handled your call. We are currently undergoing change in the company that will limit those kinds of problems. Please allow me personally to look into your reservation by sending your Reservation number to EsperanzaS@PrimeTimeShuttle.com and will let you know right away once the investigation is done. We hope this would not let you stop using Prime Time Shuttle. If you have any more concern / questions, you may directly email me. Thank you
I recently reserved 2 shuttles a day apart - one for myself and the other for my staff who was being picked up the day after me. With my reservation I received a confirmation text giving me the supposed phone number of the driver who was picking me up. When he was late, I tried the number, and after 3 attempts, someone sleeping answered the phone and told me he wasn't on shift. The shuttle did arrive but it was late with no apology or explanation. My staff members, however, never received a text or a call - the shuttle was a... read more
Business response:
Hi Catherine, we apologize for the inconvenience you and your staff have experienced in your Reservations. Please allow me to look into this further to see what had happened. Kindly send me your Reservation Number to EsperanzaS@PrimeTimeShuttle.com and I will personally investigate this and escalate to the right management to limit this dilemma from happening again for future reservations. Thank you and Have a Good Day.
Just waited an hour and five minutes on the curb at LAX when we had a reservation. Once we finally got a van, the driver spent his time talking on the phone and drove unsafe...10-15 miles an hour under the speed limit and the flow of traffic in the carpool lane. Other cars were passing and flashing lights but he didn't notice. We spend half on hour on the phone with customer service only to be told to call back on Monday.
Business response:
Hi Michelle, We are very sorry to hear the inconvenience the driver has caused you. It is unsafe for a driver to be on the phone through the Carpool lane. Please allow me to report this and escalate it by emailing me your Reservation Number together with your story at EsperanzaS@PrimeTimeShuttle.com.
Booked a shuttle for a specific time and walked out to the designated area with no shuttle in sight. Several calls to the main office with no answer, messaged them again no answer, finally found an agent and they were not very helpful, had a bad attitude and basically said we would just have to wait until they had a driver available. Seriously defeats the purpose of booking several weeks in advance so we wouldn't have to struggle with transportation only to have to wait several hours. Save yourself a headache and book elsewh... read more
Business response:
Hi Rockin, We apologize for the delay you received in your last reservation. We are now in the process of eliminating these types of problems and avoid it in future reservations. We currently just installed multiple Check-in Kiosks around LAX that includes a Live Help installed. As for your reservation, kindly send me your Reservation number through my email at EsperanzaS@PrimeTimeShuttle.com and I will make sure to investigate what had happened to your reservation. Thank you
This company mind as well just take money and ruin your trip. There is no customer service. Out of SIX calls 3 disconnected after 20+ minutes on hold, one was an angry woman hanging up and the others never answered. Online? No email reply. They did not show up for an international flight pick up costing us literally thousands of dollars to rebook an international flight. Booking with them is truly a black hole, a gamble. You'd have better luck hitchhiking. No wonder uber is taking over. The only reason we did not use uber wa... read more
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is closed now. It will open at 9:00 a.m.
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