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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zero Stars. Hey Prime Time – I have a couple of questions for you: How is it that your company left my husband and I, as well as an elderly couple, in the middle of the cold night last night at LAX, waiting for separate rides, both of which your coordinator promised were on the way and which you knew were NEVER coming? How long did you think we’d wait for the rides we had reserved and paid for? How is it that you allowed the Prime Time Shuttle coordinator at the ground to go home at 11pm when there were three couples that ha... read more
Business response:
Hello Elli, I am sorry for any inconvenience may I please have your reservation number and i will investigate your reservation . You may email me at KellyE@primetimeshuttle.com
@PTShuttle thank you for leaving my family of 8 at LAX(11pm) Tom provided horrible customer service . #NeverPTShuttle
Business response:
Hello Steve, I am very sorry for any trouble you had while trying to reach out to us. If there is anything that I can assist with, please send me an email: EsperanzaS@primetimeshuttle.com Happy New Year & have a great day! Esperanza
We booked our reservation to leave LAX for our hotel after an evening arrival. The flight was delayed, and I notified PrimeTime via text beforehand. (I also tried to call them, but they did not answer the phone during business hours.) While they say that their airport staff are there only for limited hours, they also provide a 24-hour telephone number to reach them after-hours. We arrived, however, and were unable to reach anyone. We ended up making different arrangements on the spot. We cancelled our subsequent reservations... read more
Business response:
Hi Jesse, sorry to hear about your bad experience. Somebody should have been there to answer your call, period. Could you please email me your reservation? I want to investigate this issue.
Have been waiting for them for an hour now to pick us up from the airport. Two of their shuttles passed right by us even though we are standing at the designated location. We have called them twice and they are saying it is our fault we haven't been picked up and to be patient. Never using this service again. Next time it will be super shuttle. They always have attendants at the pick up spots and the shuttles are constantly picking people up. I have had plenty of time to observe the competition waiting for my own ride. Not l... read more
Business response:
Hello Catrice, I do want to apologize for the wait time you experienced. How did your second trip turn out? Please email me if there is anything that I can assist with. My email is EsperanzaS@primetimeshuttle.com Have a wonderful day, Esperanza
am writing this note in regards to a very POOR experience I had with your company last night, 12/29/16 at Terminal 6. Let me preface this email with the following: I have used Prime Time several times, and only one other time did I have this experience-not believing this would EVER happen again from the same company...but it did. Second, I am aware of no guaranteed arrival for departure reservations....Continue Reading
Business response:
Hello Ri Ri, I do want to apologize for this entire situation. Can you please email me with a copy of your reservation information? I can first check the status of your refund and second, address your concerns with management. My email is EsperanzaS@primetimeshuttle.com Happy new year & have a wonderful day! Esperanza
Primetime encores leaving people stranded at the airport at Christmas ave they refuse to repay any money that is prepaid. They promote false advertising and are a money grubbing cooperation. I can only assume anyone working for them are also money grubbing people.
Business response:
Hello Douglas, I do want to apologize for this situation- is the situation you described what happened to you? Please email me at EsperanzaS@primetimeshuttle.com. I do want to assist if I am able to. Have a wonderful day, Esperanza
Tonight I am flying for the first time in almost 7 years and am already stressed out. I used to always use Prime Time and so had no hesitancy re: booking a reservation for tonight. Imagine my shock when less than half an hour before my scheduled pickup they call to tell me they have no cars. The guy on the phone was borderline rude and of absolutely no help. He transferred me to customer service which I later learned isn't even open on Sunday nights. Absolute WORST service ever. Will never use them again and encourage everyo... read more
Business response:
Hello Linda, I want to apologize for this entire situation. I can assure you that our promotion is not a scam, and we must have been experiencing an incredibly busy night as we would never want our customers to worry about being picked up or missing their flight. Please email me at EsperanzaS@primetimeshuttle with a copy of your reservation information. I will request a refund for you with customer service. Have a wonderful day, Esperanza
Prime Time Shuttle currently running a scam as part of its 12 Days of Xmas promotion. Received an email saying $10 bucks off a "Any reservation" using promo code. Link directs to a webpage which DOES NOT OFFER SHARED RIDE SERVICES. Website customer service says that Shared Ride services will not be offered through new site until January and to use the old site. The old site has no form for promo codes. Thus, I called customer service, spent 30+ minutes on hold and speaking to representatives, until finally one of them said, ... read more
Business response:
Hello Haley, I apologize for all of this confusion. Our promotion is not a scam, and I am so sorry that this situation caused you so much trouble. If there is anything that I can assist you with, please email me at EsperanzaS@primetimeshuttle.com Have a wonderful holiday, Esperanza
Dear Customer Service, We ordered Prime Time Shuttle to take us from our home in Chatsworth Ca. to Lax on Sunday Nov 20, 2016 and return us to our home on Sunday Nov 27th. Our group consisted of myself and my wife, Dr Lisa Hannifin, My adult son and his wife and our younger sons, 9yrs and 12yrs. Our 12 year old is Autistic and we made this clear when the order was placed. We received Emails confirming our order. The trip to LAX was uneventful. The driver was on time, courteous and pleasant. With regard to our return, we were... read more
Business response:
Hello Doug, Your claim is already in review. I will check with customer service and see if we have an update or a resolution. If you have any questions in the meantime, please do not hesitate to email me: EsperanzaS@primetimeshuttle.com Have a great day, Esperanza
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is closed now. It will open at 9:00 a.m.
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