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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We waited for an hour for a van that we prepaid for. Not only did they never show, but they didn't answer any of their phone numbers and they also stranded 2 other families.
Business response:
Hello Kevin, I am very sorry that you were left without a ride. Can you email me with your reservation number? I do want to bring this to the attention of the manager. My email is StephanieS@primetimeshuttle.com I hope to hear from you soon, Stephanie StephanieS@primetimeshuttle.com
Do not use them !!! They should be remove doing Business at Lax !!waited 3 hours at Terminal 2 !!! The Supervisor Black Short lady very Rude ! Angry ! On us !! We had to call Police !!!! Do not use them please E Mail me as I am going to remove them doing business in Lax Airport !! Please E mail me all to file complain !
Business response:
Hello Sudhir, I am very sorry for the lack of customer service you received while traveling with us, as well as for the delay of your ride. Can you email me with your reservation number? I will bring your review to the attention of the manager My email is StephanieS@primetimeshuttle.com Have a wonderful day, Stephanie S StephanieS@primetimeshuttle.com
I'm literally sitting in the shuttle as I type this, such awful service. We have a reservation set for pick up at 12:55pm from LAX and end up waiting 30-40 mins for a shuttle to arrive. The person at the kiosk kept assuring us ours would be next, as we saw not one large group, but two groups get in shuttles they had reserved in less than 20 mins. Yes we are a large group but we only live 10 mins from the airport but it doesn't mean that we Should have to wait even longer to get home. Please someone tell me what is the point ... read more
Business response:
Hello Yvette, I want to apologize for the experience described in your review. We want our customers to walk away with a positive experience, and I am truly sorry that our service provided you with the opposite. If you email me with your reservation number, I would like to provide your review to the Operations Manager. We are working on bettering our operations, and your review will help us do that. My email is StephanieS@primetimeshuttle.com Have a wonderful day, Stephanie StephanieS@primetimeshuttle.com
I left a detailed description of horrible service! Horrible company already through Google. They don't have a call center for after the fact. It's only to book only! Anything regarding to confirm, change times and/or cancel, you won't get a live person. There is no such thing. Only through email/text and chat. Be careful when you book w/ these people.
Business response:
Hello Tabatha, Could you provide me with a little bit more detail about your concerns? You can email me at StephanieS@primetimeshuttle.com. Please include your reservation number in the email. Thank you for your time, Stephanie
I think this is the poorest excuse for service. I waited 2 1/2 hours at the airport for a shuttle home. With a reservation. Already paid! All I got was... "We don't guarantee a time. It's in the fine print." I'm not looking for guarantees. I'm looking for dependable, quality service.
Business response:
Hello Eloise, I want to apologize for any delays and confusion that you experienced. Unfortunately, there are moments where traffic does negatively impact the arrival time of our vans. If you have any questions, I will be happy to answer them. You can also email me at StephanieS@primetimeshuttle.com Have a wonderful day, Stephanie
Same story as the rest of the poor reviews. We arrived at LAX at the time of our reservation with Prime Time. Our shuttle arrived almost 90 minutes late. The first curbside attendant lied to me about the shuttle even being at the airport. The second attendant (shift change while we waited - first attendant left us without a word) made several attempts to find our van, to no avail. I finally went to the next shuttle company and asked for room on their vans. About then our shuttle pulled up. We were the last drop off and the d... read more
Business response:
Hello Tammy, I am very sorry for the lack of customer service and travel delays you experienced while traveling with us. If you email me with your reservation number, I will forward your trip information to the manager for review. My email is StephanieS@primetimeshuttle.com Have a wonderful day, Stephanie
Gave them a second chance and still was left at the curb. Prepaid an exclusive van months in advance. First time around shuttle was late picking us up, missed our flight. Still tipped the driver $50 and didn't request a refund, things happen. Second chance, same thing booked/prepaid months in advance, exclusive van for 6 people. Received multiple confirmations with count down to pick up. Arrived at LAX with confirmed scheduled pickup time of 9:40 pm. Curbside attendant said a few minutes, waited 45 called customer service. L... read more
Business response:
Hello Jenny, I want to apologize for the poor experience that you had while traveling with us. Please email me with your reservation number and I will forward your review to the manager. My email is StephanieS@primetimeshuttle.com Have a great day, Stephanie
I will never give these people my money again. We are RIGHT THIS SECOND sitting at LAX, awaiting a ride that we paid for in advance. We have been here waiting for over an hour now. Have seen several shuttles drive by, & they wave but waving doesn't get me and my family home. It didn't take us this long to get through customs!! TERRIBLE SERVICE!! Oh,and the people who caught a shuttle as we arrived at the shuttle stop had also been waiting a long time, & were equally pissed!!
Business response:
Hello Brenda, I do apologize for the delays that you experienced while waiting on your ride. Unfortunately, there are moments where traffic does negatively impact the arrival time of our vans. If you have any questions or concerns, please email me at StephanieS@primetimeshuttle.com Have a great evening, Stephanie
I would give them 0 stars if I could. Reservation for 11:15 pm; it's currently 2:11 am the following day and I'm still at the airport waiting for my shuttle to show up. I just checked my reservation status online and was canceled at 12:22 PM (not by me) -- and NO ONE TOLD ME!!!! All phone numbers go to voicemail when I tried calling to find out what was going on with my ride. *EDIT* After emailing Prime Time Shuttle Rep (1st comment below), I have received a full refund for what I'd prepaid for shuttle ride (including tip).
Business response:
Hello Em, I want to apologize that you were waiting for so long without a ride- you should not have had to wait at the airport for as long as you did. Could you please forward me your reservation information? I want to forward this to the manager to review your trip details. My email is StephanieS@primetimeshuttle.com I hope to hear from you soon, Stephanie
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is open now. It will close at 6:00 p.m.
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