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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't want to give this service even one star. HORRIBLE experience with Prime Time Shuttle. We were having the shuttle pick us up from the Cruise Terminal in Long Beach to take us to LAX. The shuttle was 15 minutes late picking us up, we waited for 20 to leave the cruise terminal, and then proceeded to make 2 stops before getting to LAX. A normal shuttle service gets you to the place you need to go fast and efficiently. At this point we missed our flight, and Prime Time does not cover any cost for switching flights. Also t... read more
Business response:
Hi Brianna, We apologize for the inconvenience this has caused you. May we request you to email us your reservation number for investigation to EsperanzaS@primetimeshuttle.com. You may also send us a direct message for faster processing. Thank you
Very happy with the private shuttle van I ordered to pick up and take my parents and grandmother to the airport. The driver was on time and very nice. Thank-you so much!
Business response:
Hi Kari, We thank you for those kind words. We are glad to hear your satisfaction with our service. Let us know if we can further assist you in your transportation needs.
Horrible service! I would give a negative if I could.
Business response:
Hello Susan, Please accept our apology for the inconvenience you experienced with Prime Time Shuttle. Will you please email me your reservation number so I may launch an investigation esperanzas@primetimeshuttle.com
Business response:
hi Ioanna Blk. May we know why you rated as with 1? We'd love to know so we can improve our service. My email address is Kellye@primetimeshuttle.com
Their service at LAX was subpar, and our reservation, which was booked months ago, was not honored. We were told simply that they didn't have the vehicle for us. Their agent was rude and uncaring. Won't use their service again.
Business response:
Hello Yuchen. I am sorry for any inconvenience can you please email me your reservation number so I can investigate . My email address is Kellye@primetimeshuttle.com
I used prime time shuttle on 12/22/2016 and my first impression was not good. After a long day of traveling due to a couple of delays I made my way outside Lax airport to the shuttle check in. I walked up and before I could ask about my shuttle information the young lady Josie who worked for prime time immediately begin complaining to me about having to use the bathroom and that every time she tries to go another customer walks up. She was very ruled and very unprofessional . After listening to her complain about 5 minutes s... read more
Business response:
Hello Monica I am sorry for any inconvenience may I please have your reservation number and i will investigate your reservation .
Worst Service Ever! Stay Away ! Do not use them! My Personal experience, had booked Return drop to LAX and return (PT2470664 & PT2470672). While going to Airport, I tried calling them to change the pickup time, couldnt reach anyone, sent multiple emails to prepone the pickup. Driver sent was late by 30 min. No remorse and bad attitude. Was lucky to reach the Airport just in time. While returning flight got delayed by 7 Hrs. It was chaos at LAX airport for pickup, The coordinator was totally unfit as he couldnt even answer or... read more
Business response:
Hello Sushant Please we are sorry for any inconvenience you have experienced. I have looked into reservation number PT2470672. We have issued a full refund to the card on file. It will take 5-7 business days before it reflects to your statement . For reservation PT2470664 can you please email me the case numbers for the emails that you sent and I will be more than happy to research it for you as well. My email is KellyE@primetimeshuttle.com
These guys are a bunch of crooks! Not only did it take them almost 1 hour to pick me up from airport the guy tried to charge me $60.00 more for my trip! In a nutshell, my airline screwed up and I had to go to LAX Airport instead of ONT which was my original destination, so they gave me a voucher to travel with these guys from LAX to ONT. However, he was also taking someone else home around where I live. So I asked the driver "How much more would it cost me to go from ONT to my home, given the face you're already going to pas... read more
Business response:
am sorry for any inconvenience may I please have your reservation number and i will investigate your reservation . You may email me at KellyE@primetimeshuttle.com
Awesome. Half the price of other LA shuttle services and great service. Easy to reserve online. My airport pick up was on time and on my return I had to request a last-minute earlier shuttle (2 hours earlier) and Marco accomodated me curbside quickly, with courtesy and enthusiasm. Him and the other coordinator, James, were efficient, focused and very polite with helping wave after wave of people to get in their vans and on their way! Bravo!!
Business response:
Thank you Julia for the positive review!
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is closed now. It will open tomorrow at 9:00 a.m.
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