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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2nd time our clients have been left without shuttle service - after having their reservation booked for months. We will not be able to offer Prime Time Shuttle service to our clients anymore.
Business response:
Hi Marilyn, We are sorry to hear what had happened to your client in your Shuttle Reservation. We would like to know what had specifically happened with your reservation. Please allow me personally to investigate this and escalate it to avoid this in future reservations. If you can kindly email me your reservation number at EsperanzaS@PrimeTimeShuttle.com and I will let you know right away the outcome of our investigation. Thank you and again we are very sorry.
Josè was the best driver we had through out all of our travels! He was dead on time to pick us up from our hotel and was happy to chat away and listen to our stories � Thank you for ending our holiday on such an awesome note! Keep doing what you are doing! It's people like you who make businesses successful!
Business response:
Hi Tracey, That is really good to hear. We appreciate knowing that you are happy with the service our partners have provided you. If you can kindly also provide a rating in Yelp, we would be really grateful. You can do so at this link: https://www.yelp.com/biz/prime-time-shuttle-los-angeles. Again we thank you and wish to serve you more future reservations soon! Have a good day!
Cannot say enough bad things about this company. Just don't. While dozens of "super shuttles" drive by we have been waiting over an hour, with still no ETA given. Also- if you're standing at a stop with no agent- don't bother. Drivers won't stop where there is no agent. Which we were also not advised of.
Business response:
Hi Catherine, we are very sorry to hear about your experience from the curb, waiting for your ride. To know more about what had happened, may you please send me your Reservation Number via email at EsperanzaS@PrimeTimeShuttle.com so I can investigate on this personally? I will let you know right after what the outcome of the reservation may be. Thank you
If I could give it no stars I would! Horrible service ! Waited an hour after arriving at the airport for the driver only for him to show up and say "well how are we suppose to know when you fly in" isn't that why we make reservations?? Then as we are getting into the van it smells of vomit! He says don't sit in that seat somebody threw up in it. So they picked us up over an hour late and in a van that smelled like puke! Never use this company!!!!! Worst experience ever!! The ride to the airport wasn't much better! The seat b... read more
Business response:
Hi Lynette, We are very sorry to hear what had happened to you with your trip with us. The Driver assigned to that Van should have cleaned before taking in new customers. Please allow me to further look into this as we want this not to happen again. Kindly email me your reservation number to EsperanzaS@PrimeTimeShuttle.com and I will personally escalate this reservation. Thank you
I only gave it 1 star because it won't let me give it less... as I type this I am sitting behind a seat that smells like vomit! If it wasn't after midnight with 4 children, I would not be in this van. I thought the ride to the airport with broken seatbelts was bad!
Business response:
Hi Heidi, let me apologize in behalf of Prime Time Shuttle in regards to your experience. The driver should have taken care of the vomit incident prior to your pick up. Please allow me to investigate and let you know on the outcome right after. Kindly email me your Reservation number at EsperanzaS@PrimeTimeShuttle.com. Again we apologize and we are working on preventing this in the future. Thank you
Business response:
Hi Hiren, we would like to know what is on your mind. Allow me to personally help you out in your concern. Kindly email me your Reservation Number to my email at EsperanzaS@PrimeTimeShuttle.com. Please also include your experience using Prime Time Shuttle. Thank you and I await your email.
Very poor service. Shuttle delayed twice this evening. Apparently they don't have enough vehicles to honor the service.
My mom and I returned on Saturday from a 7 day cruise. We got off the ship around 8:10-8:15 am. We stopped by the bathrooms then went to the shuttle waiting area. The coordinator did not have us on the reservation list. My mother book the shuttle 2 weeks in advance for a private SUV. We were not the only ones that were not on his list. Several others were also not on his list. The gentlemen called dispatch and he said someone would be there in a few minutes. That was around 8:30 am. At approximately 9 am no was there to pick... read more
Business response:
Hi Stephanie, We apologize for what you have encountered with your reservation. I would like to personally look into this to see what had happened. May you please send me your reservation number to my email? It is EsperanzaS@PrimeTimeShuttle.com. Thank you
Worse customer service and service pick up. Do not use agency. The pick up wait time today at LAX was over an hour even with making prearranged pick up reservations. When booking the reservation back in December the representative in a rush entered the email address incorrectly which prompted another call to customer support for confirmation. Overall, I will not recommend Prime Time to fellow government agencies or conference attendees in the LA area.
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is closed now. It will open tomorrow at 9:00 a.m.
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