Prime Time Shuttle

Joyce Eldon Fuel 

on Facebook

9 years ago

DON'T USE this service!!! The only reason I rated a 1 star is because there is no 0 star. My husband waited 1 hour and 45 minutes PAST the time they told him they would pick him up at LAX. No one kept him updated. HE had to make the phone calls. Then, I called because his phone battery was down and the lady at Prime Time said that there is no on-time guarantee - omgeee, what was my reservation for then???? (evidently they haven't read their own website - "Prime Time Airport Shuttle's on-time guarantee applies to all our Airp... read more

Monica LB 

on Facebook

9 years ago

Still waiting for a refund! Worst service ever!left us stranded at the airport at 1am with 3 small kids on june 18th !! Do not use them USE Uber which was a total life saver and they were there in 5 min!! 

Lauren Greaves 

on Facebook

9 years ago

I know understand why this company has 1.5 stars on Yelp. They either come way too late, way too early or not at all. One would think it's deliberate. Make the person wait 45 minutes so they abandon their prepaid reservation and go pay for a real shuttle service. 

Jaime Mae Rieck-King 

on Facebook

9 years ago

The absolute worst customer service we have ever experienced. The lady was rude. Our shuttle didn't show up. She told me that I wasn't the only one dealing with these problems apparently the entire city of Orange county had one big crash that stopped everybody. I am news for you I live in orange county there's no crash. She never called never text messaged even though she said she did. She lied to us. Horrible customer service. 

Antoinette Tovar 

on Facebook

9 years ago

First of all our driver was suppose to start by picking us up about 15 mins after checking into the Prime Time Shuttle pick up location (10:41 p.m.), after waiting an hour, then the person at the kiosk said that he needed to leave and to wait for the shuttle along with one other person that was going our direction. Supposedly the driver was about 5 to 10 minutes out, wrong again! About 30 mins later (now 12:28 a.m.) we finally get picked up. Our understanding was there was a drop off at USC and then we were going to go to Pa... read more

Ashley Trim 

on Facebook

9 years ago

I wish I'd looked at this page before booking. I had made a reservation. When I arrived at the airport I found the shuttle coordinator. He looked up my reservation, said it would be half an hour. Long wait for a shuttle, but whatever. AN HOUR LATER he said, I can't get a driver for you tonight. No help, no negotiation, no advice for a better option. And by then it was 11:30 pm. At LAX, so not like public transit is an option. I will NEVER use this service again. DO NOT BOOK THEM if you have any desire to get where you are go... read more

Tiffany Hang 

on Facebook

9 years ago

Bad service! Take 3+ hrs for dropped off with no traffic! Wasting so much of my time! Dislike and do not recommend to anyone! 

Jennifer Mendoza 

on Facebook

9 years ago

I reserved prime time shuttle for last night and at first were told 30 minutes for our shuttle. Then we were told 10 minutes. After 15 minutes of waiting I asked how long and the employee tells me he doesn't know. 5 minutes later the employee gets his stuff and tells me the shuttle number and leaves. I called customer service and was told I had a 2 minute wait, then it turned into a 5 minutes. I was sent into there mail box. We waited over an hour, it was past midnight. I ended up having to pay $80 for a taxi. Never booking ... read more