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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thursday night, June 9, LAX: No shuttles, packing everyone into shared rides when they paid for designated vans, the rep at the pickup spot refusing to give people estimates of when their shuttle would arrive (waits of 60-90 minutes) and she also apparently has anxiety attacks when people stand near her. Maybe not the best career choice for her. I got into the line at 8pm...home at 11:30pm. The van driver told me that he was doing us a 'favor' because his shift was over and he could have denied the call. Very poorly managed,... read more
My review is too generous after tonight. I paid for private shuttle (round trip). First half was ok but my return home. Well I waited 30 minutes to be told I had to find another form of transportation. And there I was at LAX with 2 kids under 7 at 11:30pm. Enough said, hope they refund me my money
Business response:
Hello David, This is unacceptable, and I am very sorry that you and your children had to wait. If you are still waiting on a refund, please email me with your reservation number and I will request it for you. My email is StephanieS@primetimeshuttle.com Thank you, Stephanie
The service has really disappointed us. Dirty vehicles, late pick ups. Long routes to the airport that could have been avoided if the driver would have taken my advice. Not worth the money or time spent.
Business response:
Hello Joe, I want to apologize for your experience and the lack of professionalism from your driver. Please let me know if there is anything that I can do. Have a great day, Stephanie StephanieS@primetimeshuttle.com
I had one of the worst experiences with a shuttle service from LAX to my home last week. It was a total of 7 stops & 5 were in the same vicinity..welp me & another guest weren't in that area & ended up being on the shuttle for 3 yes THREE hours & I was the last drop off. Shuttles are suppose to pick up guests going to the same area or else what is the point of booking a shared van. I contacted customer service & was told that I could not get a refund because they can't guarantee a time due to traffic etc. I've taken plenty o... read more
Very bad, horrible company. Pick up time was 7:30 the van did nt show up u til 8:42.
This company is disreputable, does not provide service as claimed, and lies to its customers. I had reserved & prepaid round trip LAX transfers. After waiting over an hour at LAX, the agent finally told us there were no transfers available. Then they charged us a cancelation fee, which they agreed to refund but never did. My bank reversed the charge on my Visa after I filed a complaint.
Business response:
Hey Denise, I apologize for what happened. If your credit card company has not already refunded you, please call our customer service department and we will refund the service fee. I apologize again for the inconvenience.
POOR NON EXSITANCE on 5-14-16 we were not p/u at the airport. Left stranded Ordered a ride on 3-29-16 # SL8927063. Started waiting at 4.30 pm and finnally had to take a taxi home at 5.42pm. A bill for not picking us up will follow. $36.95 for no service and $120.00 for the taxi ride home If no response to said bill to be mailed to your office. Small claims will follow. Bruce Ungles
Business response:
Hey Bruce, I apologize for what happened. Please email us at reservations@Shuttle2LAX.com
I wish I would have read these reviews before booking!! Our trip to LAX last night was a joke - Original P/U was at 6:25pm - I called and changed it to 6:00pm due to the possibility of TSA delays - they told me the could do 6:05pm and sent a text to confirm with the driver's cell #. I also asked them to note that the name of the hotel itself had been changed from The Ramada to The Grand Legacy at the park, and they said they noted it. I texted the driver at 5:24pm on the day of pick up and let him know that we were all ready... read more
I couldn't give them a zero, so I'm give a one. Shuttle for over an hour and a half late. Customer service people hang up on you if they don't want to talk to you. Nobody give you an update and the system that's supposed to track the shuttle is not working. Don't book PRIMETIME under any circumstances.
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is closed now. It will open at 9:00 a.m.
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