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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They were an hour late and then cancelled my shuttle making me miss my flight they had no one working live chat AT ALL and everyone on the phone was incompetent then they refused to refund me despite the fact that they didn't even show up I'm doing a chargeback with my bank I will never recommend them they're all apart eye incompetent fools
I wish I was allowed to give zeros stars. Waited at LAX for 45 minutes for a shuttle to arrive from the holding pen just outside the terminals. The first shuttle simply no-showed. The attendant tried to reach the driver to no avail. Finally had to request a second one which arrived within 15 minutes (which is timely). Supervisor, not knowing that we already knew the first shuttle went AWOL, insisted that a 45 minute wait was appropriate and normal. Customer service, also not knowing that we already knew the first shuttle wen... read more
Business response:
Hello Bob, I want to apologize for the long wait. Could you please forward me your reservation number? I want to let management know about the first shuttle as well as your wait time. My email is StephanieS@primetimeshuttle.com Thank you for your time, and I am truly sorry about this entire situation. -Stephanie
Horrible. Twice I have been left standing curb side as a single woman after 10pm alone at the airport... Paid with a confirmation number! After waiting on hold for 20 minutes from the curb, they tell me there is no van in the area!! So absolutely unacceptable! Worst service on record!!
Business response:
Hello Laura, I am very sorry about this entire situation- you should not have been left, especially since you prepaid. Would you mind forwarding me a copy of your confirmation? My email is StephanieS@primetimeshuttle.com I hope to hear from you soon, Stephanie
This is Chenglong Zhou, I made reservation PT1869064 on 2016-06-30 for a 9 people private can pick up from LAX to Chino Hills on 2016-07-02 11:40 pm. It is 12:00 am on 2016-07-02 now, which I called prime time shuttle to ask there is the pick up van. Agent rose, ext 0041, has informed us there is no van available for pick us up. We have 9 people and stucked in the airport. Agent told me they can either refund the money or wait until 7:00 am in the morning for the next available van. Is this how prime time shuttle took care o... read more
Business response:
Hello Zhou, I messaged you privately as well as responded to your Yelp message. I forwarded your complaint to the manager and will message you as soon as I receive an update. Please message me if you have any questions. -Stephanie
Made arrangements 3 1/2 weeks before service was needed. Was talked into 2 private vans totaling 13 passengers with luggage. Arrived at LAX at 9:06 pm and got to baggage claim by 9:45 pm. I tried to check in while family members were getting luggage and was told all luggage had to be picked up and ready to go. 5 of the passengers were kids ranging from 1-13 so car seats were required. After gathering everything, we could finally check in and were told that we needed to now wait 30-40 minutes for our vans. About 15 minutes in... read more
Business response:
Hello Judy, I want to express my apologies for the situation you described. There is no excuse for poor customer service. Would you mind forwarding me your reservation number? I will let management know about your review. My email is StephanieS@primetimeshuttle.com Thank you for your time and have a great day, Stephanie
An absolute joke of a company. My family made a reservation to be picked up at LAX and when we got out to the stop, we waited over an hour and saw other people leave. My family and other parties were left stranded outside LAX and told "no vans are coming." When your company's premise is to pick people up and they don't pick people up, especially those that have prepaid, that is STRAIGHT UP STEALING. Never using this service ever again.
Business response:
Hello Alex, Could you please email me with your reservation number? If you were not picked up, I want to request a refund for you. I am very sorry that you and your family were left without a ride- my email is StephanieS@primetimeshuttle.com All the best, Stephanie
El chofer llego a LAX 2 horas después de la hora que dice la reservación. El agente del aeropuerto solo decía que no había camionetas disponibles para dar el servicio de transporte privado que contrate y pague con anticipación. Llame 6 veces a los teléfonos de la confirmación y nunca contestaron ni regresaron la llamada. Tuvimos que hacer otros arreglos para poder llegar a casa. Hoy que llame otra vez, la agente de servicio al cliente dijo que no habíamos esperado suficiente y que no iba a reembolsar el cobro... finalmente "... read more
Ordered 3 vans waited over an hour to get the van to come for 25 people. HORRIBLE CUSTOMER SERVICE. Their motto is "On time or it is free!" Haven't received our money back yet! DO NOT USE THIS AWFUL COMPANY! Zero stars if possible.
Business response:
Hello Kelly, I am very sorry that you were left waiting for as long as you were. Were you able to make it to your cruise on time? Please email me with your reservation number. I will let management know about this as it is unacceptable. My email is StephanieS@primetimeshuttle.com Thank you, Stephanie
I would give no stars if possible. They did not pick me up at all, even though, they charged my credit card and sent me a confirmation. When I called customer service they were no help. Will always take Uber from now on...almost the same price MUCH better service.
Business response:
Good Morning Kate, You have been issued a full refund. If you have any questions, please contact me directly: StephanieS@primetimeshuttle.com Thank you, Stephanie
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is open now. It will close at 6:00 p.m.
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