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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst company I have ever felt with the customer service reps are rude and disrespectful, they couldn't even get a private shuttle to show up! Worst company.
Business response:
Hello Michael, I apologize for the lack of customer service that you received while trying to contact us. If you email me a copy of your reservation number, I will review your trip information and request a refund for you if you have not done that. My email is StephanieS@primetimeshuttle.com Have a great day, Stephanie S StephanieS@primetimeshuttle.com
Pre ordered and prepaid private Prime Time Shuttle from LAX to Mission Viejo for six people. Prime Time didn't show up. We called and they said we needed to "find our own transportation" and they wouldn't have a van available. Gave booking number and reservation. Their response: They would "refund" and hung up on us. Never use this company. Stranded at airport at midnight.
Business response:
Hello Sue, I am very sorry for the entire situation. If you forward me your reservation number, I will make sure that you were issued a refund. My email is StephanieS@primetimeshuttle.com Have a wonderful day, -Stephanie
Horrible service!! Had a reservation, paid for it, then find out after an hour of waiting that they don't have a shuttle for us (keep in mind this is at 11pm midnight - have a 5 year old with). Stated they would credit us, but then said we would have to pay for the other shuttle service to pick us up.....excuse me but Prime Time Shuttle should credit us what we paid them and pay the other shuttle company to take us home for THEIR mistakes!! I will never use this company again and will tell 10 more people of this terrible exp... read more
Business response:
Hello Leannea, I want to apologize that a shuttle was not available for you during your scheduled pick up time. If you email me a copy of your reservation number, I will verify that a refund has been issued for you. My email is StephanieS@primetimeshuttle.com Have a great day, Stephanie
But i left 2 laptops on the van and after numerous attempts to contact them including TSA and LAX police no one answers. This is unacceptable!
Completely horrible experience. We showed up with our reservation number and were told it would be a 15 to 20 minute wait and that we would be given a shuttle number soon. We never got a shuttle number, ended up waiting for over an hour, while at least 10 different Prime Time Shuttles drove by. One stopped, but it wasn't our shuttle. It was almost completely empty and stopped to pick up one person, who wasn't going anywhere near our destination. We never did get a shuttle. After waiting for over an hour and then being told i... read more
Beware. Never showed! Had to call in to get my money back almost missed my flight because of this company. BEWARE don't use this company horrible!
I have been on hold for over 50 minutes waiting to speak to a manager
I was waited over an hour. I asked the employee at the waiting space how much I should wait more but he just ask me keep waiting without any info. I had no other option but cancel it and took Uber. I don't recommend this service.
I made (and paid for) reservations for a private sedan to pick up at the airport. The company left me stranded at LAX at 1:00AM. They casually said to "find alternate transportation" home. They refunded the money I paid them but refused to refund the amount it cost me to take a taxi home. They feel that their multiple apologies are enough, but they are dead wrong. You do NOT leave a woman stranded in Los Angeles! They told the Better Business Bureau that they apologized, and would not refund the taxi. Paying for the taxi is ... read more
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is closed now. It will open at 9:00 a.m.
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