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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WORST COMPANY EVER. Use UBER instead. Highlights of my experience: 1) Shuttle arrived 1 hour late 2) Prime Time Shuttle employee (either driver or lost & found employee) stole cash from wallet inside fanny pack left on shuttle. 3) Sara Hawk promised somebody in management would get back to me to make "right". Never happened. Will never use again and I strongly recommend you read others reviews before deciding to entrust these clowns.
Business response:
Hey Ron, I'm sorry you did not like the decision that was made In regards to the fanny pack. I'm sorry for your loss, but we had other passengers on the shuttle after you and we cannot know for sure who got ahold of it. We do our best to return any lost items a passenger leaves on a shuttle, but unfortunately, we cannot control the actions of other passengers. I apologize again for the inconvenience.
Horrible company. I was yelled at by the curb attendant, waited in the cold for my shuttle that was an HOUR late with NO explanation other than "the driver was held up at terminal 1" (I know LAX airport, its not possible to be held up for an hour at ANY terminal). The driver then made another loop through the airport and stopped at EVERY terminal (regardless if people were getting picked up), got out of the van and chatted with the curb attendants! I called the office and was told "I don't care" after explaining my situation... read more
Business response:
Hey Kristy, I apologize for the delay of your shuttle and the poor customer service you received. If you email me your reservation number along with your review, I will compensate you for the wait time. I apologize again for the inconvenience. Sarah@primetimeshuttle.com
Why bother with this "service" ... We're on shuttle number #682 besides being late for our pickup time of 2:20 , we didn't get onto the shuttle until 3 pm. It's 4:50pm and I'm not near anywhere we live, and we have only made two stops. Uber, public transportation would have been better. And please have a policy of sick people to sit in the front. Coughing and spewing germs all over. I know it's the asshole who was coughing and not putting your hand over your mouth.
Business response:
Hey Mandi, I apologize for the delay of your shuttle. We want you on your van within 20 minutes of checking in and I'm sorry you waited longer than that. If you email me your reservation number along with your review, I will compensate you for your wait time. I apologize again for the inconvenience. Sarah@primetimeshuttle.com
They will take the reservation, confirm it repeatedly, have to fix the reservation when they book the wrong vehicle. Then when you arrive at the airport, they string you along as if they have a van for you but it never comes. And they don't know where it went! "Fend for yourself" is a great way to do business. They know how to take a reservation and your money, but little else. Airport "supervisors" have no information where the vans are. Not sure why they are driving around in their little carts with no assistance to provid... read more
Business response:
Hey Ken, I apologize for the lack of customer service you received. Our agents should always be aware of where your shuttle is and keep you updated at all times. If you email me your reservation number along with your review, I will compensate you for your wait time and make sure the agents who assisted you are addressed by management. Sarah@primetimeshuttle.com
We booked 3 shuttles during our recent LA visit - never again. The drivers were all rude and with extremely bad attitudes. On the contrary our experience with uber drivers in LA were all positive. We will uber in future!
Business response:
Hey Melinda, I apologize for the behavior of your drivers as that is not the service we stand for. If you email me your reservation number along with your review, I will make sure a supervisor addresses them so it does not continue. Sarah@primetimeshuttle.com
Primetime Shuttle is HORRIBLE! We reserved a private van with them weeks ago. They sent me two emails confirming our reservation in the past 72 hours. We get to LAX and tell the guy we are here, and he calls for the van. 15 minutes later, no van. He tells me they are looking for one that will come back from Burbank. Wha? What did I prepay for? Then they tell us, after we have been waiting for over 45 minutes, that there will not be a shuttle tonight, we are on our own. What???? At 11:40pm at night we find out our reservation... read more
Business response:
Hey Carolyn, I am so sorry we could not provide you with transportation. Please email me your reservation number, your review and your taxi receipt so I can compensate you. I apologize again for the inconvenience. Sarah@primetimeshuttle.com
Had a very nice car and for the price I was amazed our driver was polite helpful and very professional and made us laugh the whole way there to long beach port
Business response:
Happy to hear that Julie!
I have never seen such incompetence or disregard to human respect as to what this company does. Shuttles are in very bad shape, if they show up. On the way in it took them 40 mins and on the way out it took them 2 hours 35 mins. Despite sending 3 text messages confirming my reservation, it turned out they were were not working at thay hour. Employees thay check you in sat down inside their un marked black car, after they showed up 1 hour late. One playing on jewels on their phone and the other in the back. I woukd have left ... read more
Business response:
Hey Raed, I apologize for the experience you had with our services. Please email me your reservation number along with your review so I can address each of the areas you mentioned as well as compensate you for your wait time. Sarah@primetimeshuttle.com
HORRIBLE !!!! Waited over a hour for a reserved ride. The curbside attendants called the driver at 3 times.
Business response:
Hey Sharon, I apologize for the delay of your shuttle as we definitely don't want you waiting that long. If you email me your reservation number along with your review, I will see what caused the delay and compensate you. I apologize again for the inconvenience. Sarah@primetimeshuttle.com
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is open now. It will close at 6:00 p.m.
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