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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother was scheduled to use your shuttle this evening to catch her flight at LAX. She was standing outside for 30 minutes before she contacted my sister and I who live out of state. This reservation was made weeks ago and we received multiple email confirmations TODAY regarding the pick up time. My sister tried contacting you guys via chat and phone. The chat person told her to keep waiting and they would contact dispatch. It wasn’t until my sister was on hold with your customer service via phone to see what was going on,... read more
On Thu, Jan 3, 2019 at 08:35 PM, "Abner Kaizen" <abner.kaizen@opoli-prime-time.intercom-mail.com> wrote: we do apologize, but you should have taken other means at 7:00 pm when the pickup was canceled, your flight is scheduled to depart at 9:30 pm. That is 2 hours and 30 mins after the reservation was canceled” This is how this company responds to customers. 1st they cancel my ride thru email at 7:07pm as I’m on hold with them on the phone asking on status of the shuttle. Pick up was at 6:30pm to LAX airport for my 9:15pm fli... read more
Stupid and no Service. They called 1 hour after the time the shuttle was suppose to pick me up from LAX to tell me the shuttle is canceled and not coming. The car is broken and they don't have a other one...just stupid people on the phone, still didn't got my money back. I have no Idea how a company like this can survive just a week in this Country...crazy!!! DO NOT USE THEIR SERVICE...btw there is no Service!!!
Unbelievably horrible service. I booked online with them. I received an email 10 minutes after my scheduled pickup time notifying me that they canceled my reservation. When I called for an explanation it took them 45 minutes to call me back. The person could barely speak English and said they didn’t have enough cars. I will never use them again.
The customer service sucks, I made a round trip reservation, they told me pick up time 4:50 a.m., then it changed to 4:57 a.m., received a text today stating that the shuttle will now pick me up at 5:25 a.m., my flight boards at 6:40 a.m. on Christmas Eve, by time I get to the airport go through security check points, I will have missed my flight. They were no help at all, I ended up paying another $20 dollars to get the exclusive ride instead of the share ride and I cancelled my returned trip ride with them. Will not ever u... read more
Do you not use PrimeTime! I booked a pickup for 4 passengers, with 8 pieces of luggage from John Wayne in early November for December 22, they did not show up and when I called they said they had no drivers in our area, this after I had received an email earlier in the day from them confirming our reservation! They left us stranded at 10 o’clock at night! Luckily we were able to find a shuttle service at the airports ground transportation. Unprofessional and unreliable!
DO NOT use this service! I made the mistake of paying in advance for their shuttle to take me from LAX to my hotel and back. I get to LAX, no shuttle! No attendants, nothing like they advertise! I was unable to reach anyone by phone, sat on hold for 25 minutes and gave up. One hour after my pick up time, I caught a ride with Super Shuttle (Awesome Service). As I was still unable to get ahold of them for the return trip to the airport I used Super Shuttle again. When I get back to my office the following week I discover all t... read more
HORRIBLE SERVICE. They called at the time the shuttle was suppose to arrive to tell us the shuttle is canceled and not coming. We need to find another way to get to the airport. We missed our flight, ruined our annual family trip. DO NOT USE THEIR SERVICE
DO NOT USE! We waited over an hour after our pickup time. The driver contacted us an hour before pickup and stated that he had 2 passengers to pickup. Our pickup time was 3:45pm. At 4:32pm driver contacted us and said another passenger JUST LANDED and he was waiting for them and for me to be patient. We ended up getting an Uber costing us $90 on top of the $90 we paid for our reservation that we never got! Contacted customer service, and they told us that in the FAQ section it says pickuptime is not guaranteed, and that we s... read more
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is closed now. It will open tomorrow at 9:00 a.m.
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