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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible service!!!!! Twice they leave me waiting for more than two hours well past midnight waiting for a shuttle to take me home after I have prepaid for the service. The people who answer the phone are horrible in costumer service and try to make you feel like they are doing you the favor of refunding your money after they make the mistake of not letting you know that they stop night service at 11:00pm. When you try to speak to a supervisor they tell you they are so busy you'll have to wait several days for a call back si... read more
Business response:
Hey Maria, I apologize for the delay of your shuttle and the customer service you experienced. If your issue has not already been resolved, please email me and I'll take care of it ASAP. I apologize again for the inconvenience. sarah@primetimeshuttle.com
Easy to make reservations. Timely arrival. On return, flight was delayed an hour and a half. Without my having to alert Prime Time, they arranged a later pick up, and I waited less than ten minutes to leave SNA Transportation Center. I will use Prime Time on future trips!
Service is good. Leave the stress of driving to others.
This was the worst shuttle experience ever. I waited an hour for my shuttle. Called customer service (if you want to call it that) was hung up by the rep then called back to to speak to a supervisor and she hung up on me was not professional at all.Once in the van was told we have to sit and wait for more people. What is the point of a reservation I always use shared van service so I get it. .but this was unacceptable and the worst part was the customer service I received when I called, they all should be FIRED. And I will m... read more
Business response:
Hey Jill, I apologize for the delay of your shuttle and the customer service you received. We record all of our phone calls and if you email me your reservation number along with the phone number you called our customer service from, I will have a supervisor listen to the calls and take appropriate disciplinary action. Sarah@primetimeshuttle.com
Great experience. Will be using them again this Sept
On time both directions. Leaving from airport, driver informed me he needed to wait 10 min. for a couple of other fares, which was fine with me. Glad he stated something also. Also glad he had the air on, and soft music. Just what I needed after my flight.
Prime Time Shuttle is awesome I would reccomend to everyone!!!
I thought I had left enough time, 3.5 hours between arriving at LAX and my booking for the 5.45pm Catalina Express ferry. Unfortunately I didn't get to the Prime Time shuttle stop until 3.50pm, due to a flight delay but still thought nearly 2 hours would be OK. It took a long time for the shuttle bus to arrive and even though I kept telling the driver I needed to get to the ferry terminal he still insisted in dropping just about everyone else off first. I did actually manage to get to the ferry but with only 5 minutes to spa... read more
Be careful!!!!! We had a private car through Prime Time. We paid for round trip service. When our flight got in the person that was supposed to be waiting with a sign was no where in sight. We called driver and phone went straight to voicemail. Called Prime Time and they said they couldn't get a hold of driver. They told us there were no other drivers or shuttles so we would havevto find another way home. Keep in mind this is at 12:30 a.m. and we live about 50 miles away. They didn't have a care in the world. In other words,... read more
Business response:
Hey Billie, I sincerely apologize for what happened as not being able to provide transportation for our customers is the last thing we want. Please email me your reservation number along with your review so I can look into what happened and provide you with compensation. Sarah@primetimeshuttle.com
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is closed now. It will open at 9:00 a.m.
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