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Prime Time Shuttle
- Transportation Services
- Los Angeles, KY
About this business
We're On-Time, Or You Don't Pay Prime Time Shuttle has been providing airport shuttle service to LAX and the other Southern California airports, for over 25 years. There is no better combination of affordability and efficiency than in a Prime Time Shuttle. Check our prices and compare them to a taxi and you'll agree!
Location details
PO Box 452600, Los Angeles, KY, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent service. Driver was polite, courteous, on time and very friendly. Vehicle was impeccable, comfortable and luxurious.
Not one of the worst.. THE WORST! Just don't use this service. I want my money back and even more for making everything else late.
Business response:
Hey Caitlin, I apologize for whatever it was that happened. If you email me your reservation number along wit your review, I will address the issue and provide compensation. Sarah@primetimeshuttle.com
Coming home from the airport was great. The driver was a delight and right on time. Going to the airport on the 7th was another story. For some reason our driver was very late (more than 15 minutes) and never gave an explanation of why. It made me very nervous. Honey Franke
Business response:
Hey Honey, I apologize for the delay of your shuttle and the stress it caused you. If you email me your reservation number along with your review, I will look into what happened and compensate you. Sarah@primetimeshuttle.com
Junk!!! Will guarantee a ride to the airport, but they can't guarantee a ride home. Stranded at the airport at 10:30 pm with wife and 2 daughters. Watched 30 people get picked up by Super Shuttle and waited 45 minutes to be told there was no van for our family. Had to take a cab home. I even prepaid for the return ride. No sympathy from airport attendant or customer service representative. It seemed that this was a normal occurance for them. Not worth the risk with this company. Awful customer service to top it off.
Business response:
Hey Jeff, I sincerely apologize that we were not able to provide you with transportation. This is a very busy time of the year for us and I'm sorry you fell into the small percent where something went wrong. Please email me your reservation number along with your review so I can look into what happened and refund you if you have not already been done so. sarah@primetimeshuttle.com
There was quite a wait at the airport in the international terminal. But they did have our reservation.
Business response:
Hey Marna, I apologize for the long wait time. We want you on your shuttle within 20 minutes of checking in with our coordinator. If you email me your reservation number along with your review, I will see what caused the delay and compensate you. Sarah@primetimeshuttle.com
Maybe we just hit a bad day but I read the reviews and that is the reason I chose PT but never again: the contact at LAX was rude, the driver was frustrated or appeared to be and the route was a lot of back tracking. We were on the shuttle an hour & 1/2!
Business response:
Hey Carla, I apologize for the rudeness of the agent. Our shared ride service does include picking up and dropping off other passengers, which does take longer than a private car. If you are interested in faster service, please check out our https://www.gosedan.com service. I apologize again for the inconvenience. Sarah@primetimeshuttle.com
Pick up was on time, driver was pleasant, ride was efficient, and had no problems! I'll definitely use them again and recommend them to everyone!
Judy an Bill - Our experience with Prime Time has been excellent with the pick up early morning driver and the "Go Sedan" for my late arrival to LAX. Wonderfully kind and helpful.
On my outward journey they were great, instead of a bus they sent a car with a very helpful driver, however on my return journey from LAX I was kept waiting for almost one and a half hours. I was not happy as I had been on a 11 hour flight. The driver was very helpful even though I complained about the service. Not sure that I will use Prime Time again. May try another shuttle service next time to make a comparison.
Business response:
Hey Liz, I apologize for the delay of your shuttle. If you email me your reservation number along with your review, I will look into what happened and compensate you. Happy to hear you pleased with your driver. Sarah@primetimeshuttle.com
Frequently asked questions about Prime Time Shuttle
How is Prime Time Shuttle rated?
Prime Time Shuttle has a 3.3 star rating with 859 reviews.
When is Prime Time Shuttle open?
Prime Time Shuttle is closed now. It will open tomorrow at 9:00 a.m.
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