Priceline.com

ahoffman 

on BBB

6 years ago

Unacceptable customer service and resolution. I booked a package Deal including a car and flight. Priceline book the car for 5 hours before the flight lands with the ***car rental they chare a penalty for coming 3 plus hours late. They would not take any responsibility for the fact that their system booked it for the wrong time. Additionally they offered me a $46 refund and only refunded 19.00 to my credit card. I've called multiple times and the customer service are unhelpful putting the responsibility on the accounting tea... read more

Gail M 

on BBB

6 years ago

If I could give Priceline zero stars I would. There is no reason for even 1 star. I booked a non refundable reservation for 2 rooms and need to confirm with the hotel that one room was a double and the other a king which thankfully I did because when I contacted the hotel, they didn’t have my reservation. I went around and around with Priceline. “Someone will look into it tomorrow” Tomorrow game and went the. I had to call again, “oh I’m sorry actually someone will contact you about it tomorrow (again)”. Next day nothing. I ... read more

Yi Jun T 

on BBB

6 years ago

DON'T USE PRICELINE. They'll sell you a worse version of what you actually want, leave you on the hook for the marked-up difference, then shrug and say it isn't their fault they're bad at telling their clients the difference between Economy LIGHT and Economy CLASS. We bought flights to Italy through Priceline.com, on Air Italy. Priceline advertised them as Economy Class tickets, sent us itineraries that said Economy Class tickets, and put in on the contract page that we should check the Air Italy website for any possible lug... read more

Rich S 

on BBB

6 years ago

They basically double charged me.. I didnt find out till driving 8 hours, checking into the hotel and then being on hold for 10 minutes.. I hung up. They charged my card twice and basically told me I am out of luck. So enjoy the $200.. you have lost all my business and familys. *** **** **** ****** ****** 

Anastasiya M 

on BBB

6 years ago

very poor customer service! they charged me extra fees that are not stated anywhere on the website either in their terms and conditions or their policy. ripping people off. need to be reported for poor business practice 

Noah F 

on BBB

6 years ago

WOW!! Now I feel like a complete idiot because I did not check here first!! Summary: The night of our concert changed. Completely out of my control. We are still 7 days away from the reservation date. I tried to First: Change the date of the reservation. Second: Get a refund (even a partial refund) to cancel the reservation. Priceline denied both. They said that my reservation was non-refundable. I have NEVER had this problem with any other travel agency EVER in my 35 years of life. Especially not this far out from the actua... read more

Rob P 

on BBB

6 years ago

Awful company to deal with. Very bad customer service. Avoid of possible. Use any other travel originator, any other option will be better than Priceline. Am actually quite shocked that no one has investigated the clearly nefarious dealings that many people have experienced. 

Yong 

on BBB

6 years ago

Worst customer service ever experienced in this country. Reserved a hotel for 5 nights through Priceline. Surprised to see a room with single bed after check-in as I clearly asked for 2-bed during online reservation. However I could not prove it as the reservation email they sent only said "1 Double Or 1 Queen Bed - Standard Room". Stayed for the first night with wife and child. Talked to hotel front desk the next Morning to discuss early termination of the stay and was told to talk to Priceline. Called Priceline and specifi... read more

Cathy H 

on BBB

6 years ago

Worst experience I have ever had with a booking site!! Will not ever use Priceline again!! Always check your reservation what you click on and book and are charged for may not be what you are actually getting!!! SCAM