Priceline.com

Maria L 

on BBB

6 years ago

Worst agency ever. They do not post all the information needed before buying tickets and refuse to refund. Beware 

JS 

on BBB

6 years ago

Customer service is unresponsive. Tried to book through the site several times and was required to key in my year of birth. Tried to key that in several times and each time they placed a hold on the fund on my credit card. Called customer service and no one can fully trace the transaction nor are they willing to help in any way. The company used to be great but now useless. I would try other sites they partner with directly such as ***********and so forth. I will never use this service again as they are unreliable. 

Mr. 

on BBB

6 years ago

I was charged for a trip that I did not make. The charge was to my credit card and priceline will not provide ANY information regarding the charge. Apparently Priceline SUPPORTS fraudulent and criminal activity. Furthermore when I finally spoke with someone from Priceline, they were located ion *********SHOCKER. Would NEVER use priceline EVER!!!!!!!! Look at all the negative reviews 

Des W. 

on BBB

6 years ago

I'm not sure if this is the result of the way the airline industry is setup or specific to Priceline, but I had a terrible experiencing attempting to upgrade a flight. First of all, it took over 90 minutes to get someone who was able to tell me why prices were the way they were, all the other people weren't able to explain to me why a price is what it is, the vast majority of that 90 minutes was spent on hold. I'm not exaggerating that I likely spent over an hour on hold - how is this ok or inline with customer service? Seco... read more

Mad Traveler 

on BBB

6 years ago

Priceline used to be a good company. I don't know what happened but I tried to book a round trip ticket to ********* ** at the end of the transaction it say "Oh no there are no more flights for your return trip" but charged my card anyway. Why have it as an option? When I tried to call them, of course you get the stupid automatic system, you can't get a live person to talk to. So I decided to chat with someone and he tells me that there is no one to talk to about returning my money for tickets I didn't get. So yes I will be ... read more

Agray 

on BBB

6 years ago

Absolutely terrible! I went to purchase a hotel room in *** ****** I used their express deal option for a room. I attempted to use a coupon sent to me from them via email. I went to purchase the deal and the site rejected my purchase multiple times (through no reason) with multiple cards and would not go through saying it was a site issue. I then took the coupon off and magically the confirmation went through and showed me the name of hotel. A day later I went to check my credit card bill and saw 7 pending charges in additio... read more

Hazem 

on BBB

6 years ago

I was trying to book a package to ******* *******with priceline.com (tickets, a hotel, and car rental) that after completing the order they deducted 544$ and canceled the trip without even getting a cancellation email or anything i looked at my bank statement they took the money and they have no records of it. So now i have to wait to dispute the order and lose time by holding this amount. They hold your money for no reason without any cancellation email. 

Cc40 

on BBB

6 years ago

Bait and switch, they take my credit card and personal info only to tell me the flight is booked and then try to up sell to a more expensive flight. Funny thing is that 2 days later they are still offering the same flight after I was told it was booked. Horrible customer service. A complete waste of time. 

Roxann R. 

on BBB

6 years ago

ew of***** * ** ******* ********* Pending review Somewhere around 9pm I booked and PAID FOR a room on Priceline for tonight. I showed up 10 minutes later and they said I would have to have another $50 charged to that card for incidentals before they could check me in. I have stayed at various ******* hotels on average 2 nights a week and every time they you check in and do a "hold" for incidentals, it takes sometimes over a week before that hold is cleared. When you travel as much as I do, it adds up and before you know it, ... read more