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Premier Community Management, Inc.
- Property Management
- Chandler, AZ
About this business
Premier Community Management, Inc. (Premier) is a locally owned and operated full-service homeowners association (HOA) management company specializing in planned community associations. Premier currently provides services to over 27,000 homes. With offices in both Chandler and Queen Creek, Premier manages HOA's throughout Central Arizona.
Location details
3930 S Alma School Rd, Ste 10, Chandler, AZ, 85248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am filing this complaint on behalf of the **************** HOA Board of Directors. RealManage is our management company. I do not recommend that any HOA engage RealManage as their management company. Their lack of communication with us is stunning - NO answers to email and/or voice mails, even though our contract with them states they must reply within 48 hours. We have to carefully watch our monthly variable billing - they charge us for things not listed in our contract, and even when they admit the error, we wait for mon... read more
Business response:
The community asked for a CAM change in 2022 which immediately honored and assigned our DCAM to take the community in an effort to turn it around. The Board does not allow her to attend the meetings and often ignores emails for action items requested. They are very unhappy with the variable billing and requested a contract negotiation. We have presented on several occasions revised contracts in an effort to save them money, but the Board refuses to sign the proposed revisions and is operating under the current contract terms... read more
RealManage is the property manager for our subdivision in the suburbs of Chicago. They replaced our previous management company 2 years ago. Their involvement with the home owners and leadership team is poor. They have allowed and assisted in creating conflict between the board and the homeowners. The result is a toxic and unproductive environment. I encourage others to perform their due diligence before contracting with this organization.
Business response:
We appreciate your feedback. We are the agent for the board of directors, who is elected by the Association members each year. We are not the decision-makers for the community, although we provide consultation based on our years of experience. We do our best to assist the board in eliminating conflict between the board and unit owners, however, the Board makes the final decisions within the community and does not always take our guidance
I received a notice from a collection agency few days ago saying that HOA did not receive payment for the month of January, April and August to November. I contacted the management and the person there said that the checks were not received. Then she called me back and said the checks were found but my bank did not process them. I called the bank and they said that no attempt was made to process those checks and also the HOA fee was paid in January and in the other months mentioned, it was not paid. The management lady also ... read more
Business response:
We apologize for any confusion or frustration that this situation has caused. Upon review, it appears that the homeowner payments were being sent via physical check to the wrong location. A late notice was sent by US Mail to the homeowner every month that a payment was missed. Additionally, a final notice was sent prior to forwarding their account to collections. We are working with the homeowner to resolve their outstanding balance and resolving any additional fees that were incurred on their account. We invite the homeowne... read more
This company is responsible for getting the most basic function of an HOA correct - billing. They have been hired to manage the functions of the HOA at 7-Bridges and are billing residents for amounts not due and threatening collection or fees. Whether the board provided them incorrect information, or they caused the issue, they have known of it since August 2022 and the latest billing for January is not correct to some residents. Not sure where the fault lies but it should have been corrected and doesn't say much for the cap... read more
Business response:
We appreciate your feedback. The board of directors engaged RealManage prematurely, and the information provided in August was not correct, for which we apologize. RealManage officially began management of your Association in December 2022 and is actively working with the board to correct the information provided to us so that we can assure all owner accounts are correct moving forward.
This is the absolute worst management co. Their only in this business to make profit. I've been sent false billing statement, violation notice when there was no violation. I sent a money order and they did not cash it or return it, instead they want a late fee. The board heta Collen court in Lombard are just puppets even though they have a fiduciary obligation to look out for the interest of the homeowners and they are not , this management co. wants to make up **** just to send you a fine.
Business response:
We thank you for bringing this concern to our attention. RealManage is the agent for your board of directors, and we only enforce rules violations as directed by your board. We have reviewed your account and do not note any open violations. If you feel that you received a violation notice in error, we invite you to reach out to us so we can clarify the letter you may have received. For your payments, the payment address changed in September 2022, and no payments have arrived at our office. We ask that you reach out to us to ... read more
Totally inept. Because of their negligence, we have a broken pipe. There is no number to contact help during a holiday. I have lost more than $2000 because I've had to cancel rentals in our condo. The insulation for pipes is absent; there is no wrapping. The door has rot so the space heater didn't function. No one from Henderson Association Management has bothered to get back to me to let me know when it can be fixed. I have NEVER dealt with such an inept group that neglects its responsibilities to its HOA. Do NOT hire them.... read more
Business response:
Henderson Association Management has a 24/7 Emergency contact number for all residents, and this service was available during the holidays as well. We were informed by plumbing professionals that frozen pipes could not be addressed until they thawed out. Our records show communication with the owner beginning on 12/27/22. Unfortunately, the plumber that we contacted was severely backlogged due to the severe weather conditions that occurred during this timeframe. Due to this concern, the Board of Directors for the Association... read more
I had unit and squirrels coming from somewhere in opening by roof I called HOA about isuue and sealed the hole where squirrels is in and out. Long story short after 3 weeks called agin abt issue and said someone will take look and after week later now got call from tanent Saying bad smell coming from attics maybe squirrels is dead. Now open new work order to remove dead squirrels from attic and seal the opening by roof. After 20+ called and many walks is till don't know what's going on. I was very happy before with ACM. If t... read more
Business response:
Thank you for your comments. Most often, the Association will take care of the repair to the exterior of the building, however, removal of any critters on the interior of the unit are homeowner responsibility. We apologize if our office did not communicate the status of the exterior repair with you in a timely manner. With the limited information in your review, we are not able to easily identify your unit address or Association. If you would provide us with your address, or Association name at minimum, we would be happy to ... read more
Terrible management company. They are destroying my community. They are lazy and unavailable. Do not hire this company. They have myriads of negative reviews.
Not sure who we have anymore. We had ACM and then we were given Real Manage website and a new property manager. Several of us have called regarding mice in the condos specifcally saying we know we are liable to get rid of them in the unit. All the response I got was they do not handle pest control in the units. I called back and stated someone needs to come out and see where they are getting in from. We can manage blocking holes, but that doesn't mean they are not getting into the building. Its been a month since that call. ... read more
Business response:
We are the agent for the board of directors, who is elected by the Association members each year. We are not the decision makers for the community, although we provide consultation based on our years of experience. We thank Ms. ******** for her review and do understand her frustration with what appears to be inaction on our part. Ms. ******** is a part of a condominium association, and the policy of the Association is that all pest control management, regardless of what is needed to resolve, is the responsibility of the unit... read more
Frequently asked questions about Premier Community Management, Inc.
How is Premier Community Management, Inc. rated?
Premier Community Management, Inc. has a 1.1 star rating with 67 reviews.
When is Premier Community Management, Inc. open?
Premier Community Management, Inc. is open now. It will close at 5:00 p.m.
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