This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Premier Community Management, Inc.
- Property Management
- Chandler, AZ
About this business
Premier Community Management, Inc. (Premier) is a locally owned and operated full-service homeowners association (HOA) management company specializing in planned community associations. Premier currently provides services to over 27,000 homes. With offices in both Chandler and Queen Creek, Premier manages HOA's throughout Central Arizona.
Location details
3930 S Alma School Rd, Ste 10, Chandler, AZ, 85248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I email them to voice my concerns and now they are hounding me with fines. Than tell me I have X amount of days to resolve they issue but when I call them they ignore my calls and reply in a email to leave a voicemail? This company is a scam! They don’t communicate they don’t call back all they do is send fines and watch your house like a hawk for violations!
Awful. Their fees are non-transparent and high. I was not told their system did "not accept" my e-check. I have plenty of funds in that account and wire money all the time. They did not notify my until after the penalty period and would not refund it because of their processing error. I still haven't been able to get a hold of anyone on the phone to discuss this, 2 months & running. I will be voting to replace them at our next HOA meeting.
Business response:
Thank you for reaching out to us and we apologize for any frustration that you have experienced. The local staff has reached out to you via email from the community ciramail email earlier today if you could kindly review that email and respond according as the email provided will clarify the fees that were assessed as well as provide some further information that will be helpful. We look forward to hearing from you. Thank you again.
Hector H********, Community Association Manager, has disappointed me with his lack of professionalism and ability to resolve important matters. There was an error on management's end drafting my auto payment- a representative said it was due to the hurricane that hit through Central Florida -and he is refusing to find a resolution. Since the representative did not email me, he is calling it hearsay. Not the kind of staff I want backing me up if a major issue arises. Also, Summerville’s grass is completely dead- perhaps the... read more
Avoid at all costs! Very poor customer service. We pay 650 a month but they do not repair anything. Place looks really bad. Leaky roofs cause huge water damage.
This has been the worst management company to deal with, they never return calls, you cant get a hold of anyone in the closing dept, leave you on hold and then it hangs up on you. Their reply to emails is a joke. We are trying to close in the sale of the property & they did the closing paperwork wrong-My Attorney has been trying to get the paperwork corrected as well and no answer other than you have to pay $125.00...to correct THEIR mistake!?! They did not apply my Feb HOA payment to the closing documents & said I will have... read more
I, as well as many in the community, are quite disappointed and concerned about the capability of this association management company (RealManage, LLC.) to manage our HOA. Not only are payments consistently misapplied, but there is no one to return your messages in a timely manner. Sometimes there is no response at all until I escalate to the property manager, who also does not respond in a timely manner. The board president has tried to get involved to assist but RealManage creates such a toxic environment that causes confl... read more
Business response:
RealManage thanks Ms. ******** for bringing this to our attention. We have reviewed the concern, and we sincerely apologize that our team took more than one business day to respond to her email requests. We understand how frustrating this is, and how it makes it appear we are not a partner with your Association. This has been passed along to the branch leader for our Illinois team, and we really appreciate the details she shared about areas where we can improve. We are committed to improve on our response times to all our un... read more
Absolutely horrible. Can they have negative stars? Sent my HOA payment and come to find out they never cashed it. Was working to try to get the issue solved and the HOA has changed management companies. But, during this change, they sent my account to an attorney and having to fight the issue of payment they never cashed with tons of added charges. Thank goodness we no longer have them but now I an suffering consequences of their negligence. Is there a class action lawsuit against them to join?
Business response:
We are so sorry to hear about your experience. We would like to be able to research this further but could not locate your account based on these details. Please reach out to us with your address and we will research further on our end. Unfortunately, it sounds like your payment may have been lost or delayed in the mail during a management company transition or it may have accidentally been sent to the wrong company. Generally, the management company does not make decisions about reporting homeowners to the association's att... read more
Stay away from this company! Worst management company I ever worked with. They manage Sunrise on the the Green and I have been trying to fix an accounting problem with my HOA payments for several months, I already sent all the proof of payments, including pictures and proof they deposited all the checks and they refuse to admit they made a mistake. I talked to the local manager Spencer D****** that treated me with disrespect and unprofessionalism, extremely arrogant and rude person, should never been working in his positian.... read more
Business response:
Dear Ms. ******, we apologize for any inconvenience that you may have experienced. The annual assessments are due on January 1st of each year, although there may be a grace period that your association offers its residents, we do have a processing fee of for any conveyance requests when an account has an open balance at the time of the conveyance. If you have any additional questions, please do not hesitate to reach out to us directly for assistance.
I have been a homeowner in the Foothills since 2013, I have NEVER felt so uncomfortable in my own community due to being harassed, discriminated against by the HOA president. She's a bully! As of today, January 17th I have not received my ADOT check all because the Vision Managment and HOA is mishandling my funds. I wonder how many other homeowners are experiencing this type of harassment.
Frequently asked questions about Premier Community Management, Inc.
How is Premier Community Management, Inc. rated?
Premier Community Management, Inc. has a 1.1 star rating with 67 reviews.
When is Premier Community Management, Inc. open?
Premier Community Management, Inc. is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com