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Premier Community Management, Inc.
- Property Management
- Chandler, AZ
About this business
Location details
3930 S Alma School Rd, Ste 10, Chandler, AZ, 85248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
How is this company rated at AAA when the average customer review is 1.52? This is one of the worst companies I've ever had to deal with and the fact that they continue to drain my bank account while providing me nothing in return is completely unacceptable.
********* doesn't respond to telephone messages or e-mail communications asking to stop sending past due, penalty fee notices and probable lien placement on Upper Creek Acres HOA property despite having acknowledged payment of those dues in January 2022. Copies of the cancelled check were sent to them kind request for acknowledgment were never responded to. They will be made aware if this issue is not quickly resolved there is potential for legal action taken against them under North Carolina harassment law.
Business response:
********* Association Management began managing the community in October, 2021, and unfortunately the previous management company did not report that the owners had combined their 2 lots into one lot. ********* Association Management was not aware of this until very recently. Subsequently ********* charged late fees and made collection efforts. Staff is correcting the records and removing the fees and stopping collection efforts. The associationÂ’s Board of Directors was made aware of the issue by the owner and voted to corr... read more
The company never resolves the overcharging of fees for using a credit card for online payment of association dues. In fact we the customer have been charged a late fee for making on-time and prepayment for the unit we live in. Furthermore, when asked to refund the money they have refused. Also, the Realmanage Company has failed to activate unregistered parking laws in the month of January, and then February, and issued a third statement stating that towing of unauthorized vehicles would commence on the 1st of April. We regi... read more
Business response:
We are the agent for the board of directors, who is elected by the Community Association members each year. We are not the decision makers for the community, although we provide consultation based on our years of experience. We appreciate Ms. ****** in bringing her concerns to our attention so we can review and assist her to better understand these items. The Community Association's bank uses a third party payment processor for all its online payments, and the credit card company charges a fee for convenience payments... read more
This company preys upon its own homeowners. They sent me a notice that was never received that the first letter I saw was a second attempt letter that already had a late fee. I later got the first letter. The situation is still being resolved but im not a fan of businesses growing and preying on their “customers” through “late fees” and “administrative fees.” It’s not an honest way of doing business and I don’t feel comfortable having them represent me and my fellow homeowners in the Sierra Verde community.
Business response:
Hi Gavin, Please don't hesitate to reach out to the accounting department to discuss your account or your Sierra Verde Ranch team at sierraverderanch@wearevision.com if you would like to submit an appeal to your Board of Directors. Those fees do not come to Vision and they are outlined in your Association's collection policy that we must follow for all members of the Association. I see your community accountant, Nicole, has provided you with the policies but please contact us with any additional questions. If you have diff... read more
They discriminate against people with disabilities. I have a service animal and they send me violations that going against the law. They have all my documents they need. I have all my bases covered. They issued a violation because someone said she looked too big (30lb weight limit) yet there's two pit bulls that live under me, and another huge male pit Bull and a Husky on the property as well. My dog weighed in at 31lbs at the vet on 3/4/22. Yet, size is not applicable for service animals. However, a man said while he was lo... read more
Business response:
******* *** The association values and respects all residents of its community, including your service animal. The board of directors has just requested that you and your landlord solve the excessive dog barking that is disrupting the neighborhood's peace and tranquility. The continual disruption has been reported and extensively documented by various residents of this 24 building neighborhood.
We have reported water damage to our unit at ********************** La since July of 2021. We were timely in reported this water damage due to the load bearing outside wall leaking. This is not an insurance claim, but a structure related issue that causing the damage to the inside of the unit. We have submitted 3 different bids (for some reason they continue to request them with zero follow ups). We attended via video a meeting in January with zero and I mean zero results. When we followed up we were informed that it would b... read more
Business response:
The Board of Directors was presented with your bid. We as the managing agent for The Anchorage are unable to make decisions on behalf of the board without their approval, thus we were awaiting a decision from them. The Board did approve your bid with the exception of the baseboards and molding, which you were notified of as soon as we received the approval from the Board. You may proceed with the repairs, once you have the final invoice, you may submit it to us for reimbursement.
HORRIBLE COMPANY! I am selling my residence and our buyer's lender has been waiting for the paperwork for this company for a month. Every time I speak to someone, they tell me it will be done by the end of the day. Well, the end of the day comes and goes and the paperwork is still not done. Now we have had to delay our closing multiple times and pay extra money due to this situation. I have tried multiple times to speak with someone who can help me and I either can't get through to anyone or I leave a voicemail that no one r... read more
Business response:
Ms. ***** resides in the ********** of ******* ****** Condominium Association. RealManage is the management company serving as the agent for the board of directors. We are not the decision-makers for the community, although we provide consultation based on our years of experience. Part of our engagement is to assist the Board of Directors in the preparation of documents required by various lenders in the sale of a condominium unit. In January 2022, the Federal Housing Authority(FHA) made changes to its regulations regarding ... read more
RealManage property management company is managed by very unprofessional and rude individuals. It took this company, Realmanage, almost 3 years to resolve speed limit issues within the community and between 2 - 3 years to resolve/enforce their own rules to finally stop illegal parking within the community. Currently, as of February 2022, I have been contacting them to resolve the dog waste being left everywhere in the community, and they refused to implement any additional measures that will permanently resolve this filthy i... read more
Business response:
As the managing agent of the community, we enforce the restrictions based on the information that can be provided (and verified) by owners and/or otherwise obtained independently. We also take all direction on the enforcement of the community's restrictions from the Board of Directors. At the Board's request, we have sent multiple reminder emails to the community about dog waste and dog waste stations have also been installed throughout the community to encourage responsible pet owner behavior. Unfortunately, when violations... read more
As a renter under this management company, I am incredibly disappointed and frankly disgusted by the way they treat the people that live in their community. I have had a neighbor steal packages and utilities from me, threaten me, park in my personal space, leave trash cans everywhere, had their puppy sh*t all over my lawn. I cannot get management to send a tow truck - I've tried at least 15 times. No matter how often I submit an update on how our trash neighbors are completely ruining our living experience, I get no response... read more
Business response:
I am sorry to read your review of your current situation. It truly is disappointing to hear that you have a neighbor that is creating so much havoc to your personal space. Sometimes the expectation is that the HOA and management team is that they enforce laws in-leu of the police. This would not be accurate. The stealing, trespassing and threatening actions would all be outside of the HOA enforcements and the locate police would have to be contacted in the matters mentioned. I understand that the answers received can feel th... read more
Frequently asked questions about Premier Community Management, Inc.
How is Premier Community Management, Inc. rated?
Premier Community Management, Inc. has a 1.1 star rating with 67 reviews.
When is Premier Community Management, Inc. open?
Premier Community Management, Inc. is closed now. It will open at 8:00 a.m.
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