Premier Community Management, Inc.

Mark H 

on BBB

a year ago

How is this company allowed to operate like this, why are they still in business? The first issue started in January. I always paid my HOA fees early. I had maid the first two payments for 2023 before receiving notification in mid January that RealManage was taking over as the property management company. It took 5 months before getting the $70 payments transferred to the current company. I ended up settling up automatic payments because no matter how early you mail in a payment they wait forever to post it to your account. ... read more

Mike J 

on BBB

a year ago

Is ZERO STARS AN OPTION...? RealManage, LLC is the WORST HOA Management company on the planet. We manage over 525 doors throughout the valley and they are BY FAR THE WORST TO WORK WITH. We have PMA's signed giving us general agency to complete simple tasks on behalf of our landlords and they refuse to respond to us hiding behind the claim "you are not the owner so we can't talk to you". We have our landlords reach out and provide written approval for us to act on their behalf and again, refuse to respond. They require us to ... read more

Aleece O 

on BBB

a year ago

I have always paid our homeowner's assessments with ******************* pay never had an issue until June 2023. I made my July assessment payment on June26th early and we received a late fee in the amount of $ ***** on July 16th they said the payment arrived July 24th in their so-called lock box. I called chase on Aug 3rd and was told they still had yet to cash chases check from June I reached out t I still continue to use chase even after this 1 erroneous late fee with no problems. I will not be charged to pay my bill. They... read more

Judith R 

on BBB

a year ago

I see that ***** has pulled a SNEAKY move and attempted to change their name to fresh start their abysmal reputation throughout *******. We are not fooled Brown and we are not fooled all you little **** property managers running around with little fine books at the ready. You can change your name every week, and you are still a horrible company in the business of ripping people off. You robbed me for $2,000 of ***** fines in a condo I lived in, and I am gutted that the lovely HOA company we used to have was replaced by *****... read more

Jared C 

on BBB

a year ago

Absolutely the worst management company Ive ever dealt with. Ive owned and managed 17 buildings and always made sure the residents were happy with my service. Vision doesnt answer their phone and dont return emails in a timely fashion. We have had three community managers in one year and by far *************************** the current one is the absolute worst. They are only concerned about collecting their $225 HOA fees and nothing else . Avoid this company like the plague. 

Natalie J 

on BBB

a year ago

(since no 0 rating was offered, I had to pick 1 star) HORRIFIC. *************** in Las Colinas has gone through 2 years of slow to respond, disrespect of the private homeowners by assigned administrator who keeps information. Our residents for 2 years have not been able to see transparent accounting and when we do access it hidden costs are labeled incorrectly. This company cannot give straight answers to our new board on spending and accessing information. I am surprised they are still in business. 

Jon J 

on BBB

a year ago

I love this company it has been the best experience I have ever had in my life! 

Joan C 

on BBB

a year ago

(Star rating of 0 was not available.) As the board president, I meet weekly with our property manager. When I asked to meet this week, I was texted the following: "unfortunately for this week I have my agenda full we can get ahead via email". The thing is, the reason we need to meet is that about 8 emails have gone unanswered with no action taken. Do NOT EVER choose Real Manage. 

Ken S 

on BBB

a year ago

I received a notice to contact them because they notified us that we were in arrears on our association payments. Ironically, my account was set up for automatic payments at the beginning of the year. Here is where it gets interesting. . . When I called them to inquire about my notice, they wouldn't talk to me and told me to contact a collection attorney who works for the management company. When I called the law firm they said that they couldn't talk to them and referred me back to the management company. Is your mind spinn... read more