Polestar Plumbing, Heating & Air Conditioning

4.5

Home & Garden
Olathe, KS

About this business

Home Services Home & Garden

Location details

1900 E 123rd St, (E Kansas City Rd), Olathe, KS, 66061, United States

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Weekday	Schedule	Status
Mon	6:00 a.m. to 10:00 p.m.
Tue	6:00 a.m. to 10:00 p.m.
Wed	6:00 a.m. to 10:00 p.m.
Thu	6:00 a.m. to 10:00 p.m.
Fri	6:00 a.m. to 10:00 p.m.
Sat	6:00 a.m. to 10:00 p.m.
Sun	7:00 a.m. to 8:00 p.m.

4.5706 reviews

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Melissa L.

11 years ago

Service was quick, friendly, and informative.

Business response:

Thank you for taking the time to write a review. It's great to hear that we were able to provide you with friendly and informative service. We always strive to pass our knowledge on to our customers. We look forward to assisting you in the future.

a homeowner

11 years ago

They were able to come out the same day and my a/c was diagnosed & fixed within 35 min. It was AWESOME!

Business response:

Thank you for your review. We're so happy that we could help you get your air conditioner up and running smoothly. Please keep us in mind for your future plumbing, heating and a/c needs.

Diane L.

11 years ago

Poor Service. Poor Quality. Unfair Price. Do not hire them. I would not recommend them.

Business response:

We sincerely apologize for your frustration. We always strive to provide competitive pricing and customer service that goes above and beyond. All customers are provided a bid prior to our technicians doing the work and we always stay within that bid price. We stand behind our quality, as this type of job must be approved by the cities specifications and it was approved. Our technicians always follow proper protocol by pulling a permit. When working with the city and the gas company, we must follow their schedule.

Jackie H.

11 years ago

We have not used a plumber in the past. Polestar was very responsive to our emergency call. We had a break in our main sewer line on Thursday, by Friday they figured out the area and solution to the problem and started construction Monday morning. They worked out all the details with the City, Johnson County, and had us back to normal by Monday afternoon. Their staff was so great and courteous and customer service was great all the way to their accounting office. Thank you Polestar!

Business response:

Thank you so much for the fantastic review. Our staff takes great pride in providing the best customer service possible. We are happy to hear our technicians were able to resolve your sewer line break to your satisfaction. We look forward to working with you in the future.

Mary H.

11 years ago

They were prompted to come out to repair our air conditioner. Staff was very friendly!

Business response:

Thank you so much for your comments. We are thrilled that our technician and office staff were able to provide you with a excellent service experience. Thank you for choosing Polestar for your HVAC and plumbing needs.

a homeowner

11 years ago

My air conditioning recently went out and Polestar immediately contacted me to explain when they would be out and what they would do. Nathan (technician) was great and honest with regard to needing a new compressor, but also told me the costs for a new unit. He was not pushy on wanting me to get a new air conditioning unit. The cost of the compressor was cheap and he had fixed it quickly. I would highly recommend them and their company!

Business response:

Thank you for your wonderful review. We are happy to hear that your experience with us was a great one. We appreciate the opportunity to work with you, and we look forward to building on this relationship in the future.

a homeowner

11 years ago

Arrived same day and fixed our issue quickly. My only complaint is they said they would call when they were on their way. So when they did, I put my dogs upstairs to get out of the way, but they didn't show up for another 2 hours. My dogs could have been out that whole time instead of stuck upstairs.

Business response:

We are glad to hear we were able to resolve your issues in a timely manner. We are terribly sorry for the miscommunication that you experienced. We do apologize for any discomfort that you and your dogs had to go through because of this. Thank you for taking the time out of your day to give us this great feedback, we look forward to assisting you with any additional plumbing or HVAC needs in the future.

Gloria D.

11 years ago

The did a great job repairing my central A/C. They gave me an estimate that night and showed up the next day and did the repair. They even helped with financing.

Business response:

Your review is truly appreciated! Our team takes great pride in their work. We look forward to working with you in the future.

a homeowner

11 years ago

The only problem was they told me they would arrive on Thursday between 2pm and 4pm. At 3:50 I called the main number and they said they wouldn't be able to make it that day. Had to reschedule for the next day. I understand things come up and sometimes appointments have to be rescheduled, I just wish they would have called me sooner, rather than me having to call them. The actual work was done very quickly and well, and the price was very reasonable. I would definitely refer them to friends/family.

Business response:

We do apologize for the miscommunication and rescheduling. We are glad to hear you were satisfied with the work that was done. Thank you for taking your time to write us a review.