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Polestar Plumbing, Heating & Air Conditioning
- Home & Garden
- Olathe, KS
About this business
Specialties If you're looking for heating and cooling services or expertise in Olathe, look no further than Polestar Plumbing. We are proud to say we've been in business for over 30 years, serving the Kansas City area since 1984. Our mission is to provide complete customer satisfaction by consistently ensuring prompt and reliable service, repair and installation of plumbing, heating and air conditioning systems. History Established in 1984. We were founded as a one man operation in 1984 and have grown the family business int... read more
Location details
1900 E 123rd St, (E Kansas City Rd), Olathe, KS, 66061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Excellent service from start to finish! Brandon and Blaine completed a water heater install and repaired a few other plumbing issues. I highly recommend Polestar.
Business response:
Thank you for the rating. We appreciate your feedback! If you need any additional work in the future please just let us know. Have a great day!
They did a really good job.
Business response:
Thank you for the review! We love to hear that we did well. Taking care of our customers is our top priority, and it makes us happy knowing that your problem was resolved well enough to take the extra step to leave us a review. If there are any other projects you need help with in the future please don't hesitate to call. We're always happy to help. Thanks again!
Found they people I delt with to be professional and polite.The technician (Brandon) was helpful , explained what had happened and made the repairs . I would recommend the company to anyone who was in need of their services....
Business response:
Thank you for the great review, Dennis. Brandon is great at what he does, and we're glad that we were able to get your problem squared away. If there is anything we can do for you in the future, please just let us know. We're happy to help. Thanks again!
They were responsive from beginning to end. Danny came out to give the estimate in the morning and we had our new refrigerator line installed and hooked up that afternoon.
Business response:
Thank you for the review, Tracie! Our customers are our number 1 priority and we truly take pride in our customer service. If we can be of service for you in the future, please don't hesitate to call. We're always happy to help. Thanks again!
Brandon did a great job! He had to get through 5" of a 1930 concrete sub-floor to get new water lines to the bathroom. Very polite.
Business response:
Thank you for the great review, Jerry! Brandon is pretty good at what he does, and we couldn't be happier that he is a part of the Polestar family. Thank YOU for taking the time to leave us this review. We are glad you were pleased with our service and if there is anything we can do for you in the future please give us a call. We're happy to help. Thanks again!
Scheduled first appt in the morning 8:00 a.m., they arrived 2 hours late after I called to double check they were still coming. Was told they wouldn't have to come into the house to complete job, they did.
Business response:
Thank you for the feedback. We offer appointment arrival windows that are typically 2 hours wide in order to not waste your day. Being toward the end of the window is still within the window. Also, to clean out a dryer vent we have to go from the inside out because we don?t want to push any obstructions further in. We have to start from the inside and push them out of the home to get those lines clear.
They did a great job and had great service
Business response:
Thank you for the great review! We're glad that you were pleased with the service that you received. We work to give our customers exactly what they need, and we're glad that you were happy with everything. If there is anything we can do for you in the future please let us know. We're always happy to help. Thanks again!
The job itself was done well. But we had a lot of scheduled visits where they did not show up and had to be rescheduled. The tub was accidentally chipped, and that took several weeks to finally get it repaired. Very nice people, but it was very frustrating to wait for the repairman, only to find out the job was rescheduled.
Business response:
Thank you for the feedback. We know that we messed up by chipping the tub. Unfortunately, we had to wait almost two weeks for us to even get the part in because it had to be ordered. We apologize for that inconvenience. We know your time is important and we don't ever want to waste it. If we can make this right we would love to hear about it. If we can make it up to you call the office and we will find a way to make it up to you. Thank you for leaving us feedback so we can be a better company moving forward.
Frequently asked questions about Polestar Plumbing, Heating & Air Conditioning
How is Polestar Plumbing, Heating & Air Conditioning rated?
Polestar Plumbing, Heating & Air Conditioning has a 4.5 star rating with 680 reviews.
When is Polestar Plumbing, Heating & Air Conditioning open?
Polestar Plumbing, Heating & Air Conditioning is open now. It will close at 10:00 p.m.
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