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Polestar Plumbing, Heating & Air Conditioning
- Home & Garden
- Olathe, KS
About this business
Specialties If you're looking for heating and cooling services or expertise in Olathe, look no further than Polestar Plumbing. We are proud to say we've been in business for over 30 years, serving the Kansas City area since 1984. Our mission is to provide complete customer satisfaction by consistently ensuring prompt and reliable service, repair and installation of plumbing, heating and air conditioning systems. History Established in 1984. We were founded as a one man operation in 1984 and have grown the family business int... read more
Location details
1900 E 123rd St, (E Kansas City Rd), Olathe, KS, 66061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Business response:
Thank you for the feedback. We appreciate you taking the time to leave us this rating, and we sincerely want to know what we could have done to make your experience a 5-star experience. What could we have done better? Feel free to call the office with any ideas for improvement, we're happy to hear it. Thanks again!
Good job on installing new faucet in kitchen. Their truck left oil spot in my driveway.
Business response:
Thank you for the review. We're glad that you were pleased with our service in installing your new faucet in the kitchen. We made an appointment with the customer to get the oil spill cleaned up, but when he went out there to look at the spot again, the spot had vanished. We try to maintain our vehicles well and keep everything as neat as it was when we arrived. We're glad there was no damage to the driveway and no oil was spilled. If there is anything we can do for you in the future we'd be happy to help out!... read more
Fixed something that didn't need to be fixed. Couldn't fix something that I ended up fixing.
Business response:
Thank you for leaving the feedback for us. Our customers are very important to us, and we're sorry that you thought we didn't live up to your expectations. We never do work that isn't agreed upon in the first place. We aren't trying to take anyone for fools, we only fix things that we believe need to be fixed. If there is some way we could make this right, we'd love to hear it. Give our office a call and we'll be happy to hear how we can resolve this situation. Thanks again for the feedback.
Mike was very knowledgeable and personable. He was willing to get the job done in a quick and efficient manner.
Business response:
Thank you for the great review! We truly appreciate the feedback about Mike. We like having him around, and we want to thank you for becoming a part of the Polestar family. We were happy to help you out, and if there is anything you need in the future, please just let us know. Thanks again!
When getting price quote, they are not clear that it is a starting price and can be much higher. They need to make that clear on the phone. It was not too much more than the quote, but guy on phone should have said it will be higher if etc etc.
Business response:
We really appreciate your feedback, and we are sorry for the miscommunication. Doing phone bids can be a bit tricky because we haven't seen everything. We will start with a price estimate over the phone, and after we come out and reassess the situation we will give the quote for the job and always discuss it before we start any work. We aren't trying to "pull a fast one" on our customers. We can do a phone estimate, but we can't do a quote until we have actually seen the job site. Once again, we are sorry for ... read more
Showed up on time,did the work for the price quoted and cleaned up.
Business response:
Thank you for the great review, Brett! We aren't in the business to waste our customer's time, so that's why we try to show up on time to every job. If we are running behind, we will call to let you know. We always want to be courteous to our customers and treat them like family, because to us, you are. If there is ever anything else you need from us in the future, just let us know. We're happy to help. Thanks again!
Very happy with the service men,was well informed
Business response:
Thank you for the great review! We're so glad that we were able to get you taken care of. If there is anything we can do for you in the future, just let us know! Thanks again!
I made arrangement with contractors to be home with the payment at 5. Kim finance person called at 4 wanting me to leave the 50 kids at rehearsal and go home because they are about done and can't leave. When I got home at 5 they still had 30 min of work left. Thanks for the extra stress Kim
Good job. Cleaned up afterwards.
Business response:
Thank you for the review! We always want to leave a job location in better condition that we found it, as we pride ourselves on our professionalism and workmanship. Thank you for allowing us to install your furnace, as we're so pleased to have you as part of the Polestar family. Thanks again!
Frequently asked questions about Polestar Plumbing, Heating & Air Conditioning
How is Polestar Plumbing, Heating & Air Conditioning rated?
Polestar Plumbing, Heating & Air Conditioning has a 4.5 star rating with 680 reviews.
When is Polestar Plumbing, Heating & Air Conditioning open?
Polestar Plumbing, Heating & Air Conditioning is open now. It will close at 10:00 p.m.
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