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Polestar Plumbing, Heating & Air Conditioning
- Home & Garden
- Olathe, KS
About this business
Specialties If you're looking for heating and cooling services or expertise in Olathe, look no further than Polestar Plumbing. We are proud to say we've been in business for over 30 years, serving the Kansas City area since 1984. Our mission is to provide complete customer satisfaction by consistently ensuring prompt and reliable service, repair and installation of plumbing, heating and air conditioning systems. History Established in 1984. We were founded as a one man operation in 1984 and have grown the family business int... read more
Location details
1900 E 123rd St, (E Kansas City Rd), Olathe, KS, 66061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Jimmy did an excellent job describing what needed to be done to fix duct work & plumbing that had been installed incorrectly by other businesses and put me at ease. Loni & Cody worked an extra long day to complete both projects due to time constraints with other scheduled projects. They were patient answering all my questions and very pleasant. They also left the work area very clean.
Business response:
Thank you for the great review! We really appreciate the feedback, and we want to thank you for going out of your way to leave us a review. Those guys definitely know what they're doing, and we like having them around. We're glad that you had a pleasant experience. If there is anything we can do for you in the future, please let us know. Thanks again!
Very Nice Job!
Business response:
Thank you for your kind comments, Carol! We love to hear that we did a great job. Thank you for taking the effort to leave us a review. We really appreciate it. If you need anything in the future, don't hesitate to call. Thanks again!
I had a drainage problem I could not solve. They responded immediately arrive the next morning on time and in an hour fix the problem.
Business response:
Thank you for the review, Bill! Glad we got that drainage problem fixed for you. Those drains can be tricky this time of year. We truly try to treat our customers as we'd like to be treated, and we know that your time is valuable, so we always try to get out there as soon as possible and adhere to our arrival windows. So, thank you for noticing that! If you require any assistance in the future please let us know. We'd love to get out there to help you again!
My basement was completely flooded so I was glad the company sent a team to handle the problem. When Mark heard how severe it was, he said they would probably bring several large pumps. They brought only one small pump, the same size I own, but with a 75 ft. hose. They arrived about 9:30 and said they'd return in a couple hours. At 12:15, I checked in, only to ask if they were going to bring a larger pump. I barely had a chance to recap the situation when Mark, assuming I was complaining about the time, rudely interrupted to... read more
Business response:
Paula, we are apologetic for this negative experience you had with Polestar. We completely dropped the ball regarding our standing procedure of communication with a customer, both during and after the job is completed, and for this we apologize. This issue has been addressed within the company, and we will be better going forward. However, though it is no excuse still, the timing of your call also added to the complexities and difficulties experienced during this particular job. To provide some context when you called we wer... read more
Our hot water heater was leaking so my husband contacted Polestar. They first helped identify potential causes but ultimately we determined it needed replaced. Polestar was able to come out on the same day and the service technicians were very knowledgeable and respectful (going as far as to take their shoes off before stepping onto the carpet). They were able to install the new heater promptly and ensured all was up to code and done correctly. I also appreciated the follow up call the next day to make sure we were pleased w... read more
Prompt and professional service
Business response:
Thank you for the review, Dan! We really appreciate the feedback, and we're glad that you thought we did a good job. We love to hear feedback and we're stoked that you got good service from our technicians. Prompt and professional service is something we take very seriously with our customers. We always want to leave the best impression possible. If you need anything in the future, we'd be happy to help you out with that as well. Thanks again for the great review!
Company did not show up within the arranged appointment time frame. Did not show up at all for the first appointment. When called back due to a leak, tried to sell a product that was not needed.
Business response:
We are very sorry that you didn't have the best experience with us. Please accept our apologies for not honoring your time frame, as we understand how frustrating it can be when a company doesn't show up when they said they would. However, due to the excessive rainfall during the timeframe of your appointment there were numerous emergencies that we had to respond to. As a result of this your appointment was pushed back. We apologize for this, but we want to assure you we truly value you as a customer, and would lov... read more
Found my old pump was installed wrong. Took pictures and supplied my with information that will help with a claim against the plumber that installed it.
Business response:
Thank you for your review, Doug! We're glad to help get you squared away. Everyone makes mistakes, but we're glad that we could correct one for you and get your pump working properly. We really appreciate you taking the time to leave us a review. It means a lot. If there was anything else we could have done for you, or anything you need in the future, let us know! We're here to help! Thanks again!
They contacted me quickly and came out to give quote. It took longer than expected for the work to be completed.
Business response:
Thank you for the review. We always want to be prompt with our customers. Unfortunately, we aren't perfect and our services took longer than expected. For that, we apologize. If there was anything other than the duration that you were unhappy with, we'd love to hear about it. We always want to improve. Thanks again for the review.
Frequently asked questions about Polestar Plumbing, Heating & Air Conditioning
How is Polestar Plumbing, Heating & Air Conditioning rated?
Polestar Plumbing, Heating & Air Conditioning has a 4.5 star rating with 680 reviews.
When is Polestar Plumbing, Heating & Air Conditioning open?
Polestar Plumbing, Heating & Air Conditioning is closed now. It will open tomorrow at 6:00 a.m.
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