This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Polestar Plumbing, Heating & Air Conditioning
- Home & Garden
- Olathe, KS
About this business
Specialties If you're looking for heating and cooling services or expertise in Olathe, look no further than Polestar Plumbing. We are proud to say we've been in business for over 30 years, serving the Kansas City area since 1984. Our mission is to provide complete customer satisfaction by consistently ensuring prompt and reliable service, repair and installation of plumbing, heating and air conditioning systems. History Established in 1984. We were founded as a one man operation in 1984 and have grown the family business int... read more
Location details
1900 E 123rd St, (E Kansas City Rd), Olathe, KS, 66061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
it grew to be a bigger job than expected.
Business response:
Thank you for your review, Pamela. We want to make sure that you're all taken care of. Sometimes problems are there even though you can't see them, and we want to get them resolved before they turn into a huge repair and potentially damages the home or your stuff. If there is anything we could have done better, we'd really like to hear from you. Thanks again for the review.
Great response time, and work was done in a timely manner.
Business response:
Preston! Thank you for your review! We're glad we could get you taken care of! Prompt responses and efficient work are a couple things we really focus on in our work. We know you have other things to do, and we don't want to take up too much of your time. Thank you for going the extra step for us and leaving a review! We really appreciate the feedback!
The work was don skillfully and in a timely manner.
Business response:
Thank you for the fantastic review, Fred! We are constantly trying to hone our craft and have the best technicians in the business. We're glad that we did well enough for you to take notice!! Thanks again for the great review!
Michael showed me the problem told me how he was going to fix it. The cost was very reasonable and the job was very good.
Business response:
Thank you for the review! We always want to perform each job well, but we also want to give you a heads up before we do anything. We're here to serve you. If there's anything you need in the future, let us know! Thanks again!
Danny from Polestar communicated appt time and estimate professionally. I have given his number out to neighbors already. Five stars is not enough to rate his great work and attention!
Business response:
Wow Holly! We really appreciate the great review and referrals! It makes us happy to have given you a good experience! Thank you so much!
Right on time. Good job!
Business response:
Thanks for the review! We're happy you're happy!
When I first contacted them, the technician was at our immediately and provided us an estimate with the work starting on Saturday. However, Saturday no one showed up or notified us. After we contacted them, the technician told us he got an emergency and will be there later. Later never came, we waited from 10-5, but technician never came. On Monday, I called to notify the business and found out that we had an appointment scheduled that we didn't know about. However, they apologized and I really needed the work done so we agr... read more
Business response:
Please accept our apologies for the communication issues regarding your appointment Anita. Not showing and calling is unacceptable, and though having a new person on our front desk contributes to this, it's still no excuse. We know how valuable your time is and we sincerely apologize for making you wait on us. However, in our business emergencies do happen, and sometimes they have to be made the priority. In your situation, your appointment fell during the middle of the first major heat wave of the summer. Because of ho... read more
On time and great service!
Business response:
Thank you Julie! We always strive to deliver the best service possible, and we know how valuable your time is. Thank you for giving us the opportunity to work with you, and if there's anyway we can help in the future please don't hesitate to call!
For my experience their follow is sorely lacking. Seems like communication within the company is poor. Seems one hand does not know what the other is doing. I was offered a free service contract but when I called to inquire no one knew anything about it. The owner(?) called back to say he would check into it. To date I have not received a call back. However, everything else was fine.
Business response:
We're very sorry for the communication issues regarding your free service contract. Thank you for letting us know about this though, as we can now correct these issues and be better served going forward. Your free service contract is now entered into your file within our customer database, so you'll be good going forward. Again, we're sorry for the communication issues Roland, as we pride ourselves on our communication within our team here at Polestar as well as with each customer. Please accept our apologies,... read more
Frequently asked questions about Polestar Plumbing, Heating & Air Conditioning
How is Polestar Plumbing, Heating & Air Conditioning rated?
Polestar Plumbing, Heating & Air Conditioning has a 4.5 star rating with 680 reviews.
When is Polestar Plumbing, Heating & Air Conditioning open?
Polestar Plumbing, Heating & Air Conditioning is closed now. It will open at 6:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com