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Polestar Plumbing, Heating & Air Conditioning
- Home & Garden
- Olathe, KS
About this business
Location details
1900 E 123rd St, (E Kansas City Rd), Olathe, KS, 66061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Arrived on time. Did a good professional Job and cleaned up when finished.. Blaine and Tyler did a very nice job.
Business response:
Thomas, thank you for your feedback. We're always happy to hear our techs did a good job! Please let us know if there is anything we can help you with in the future, we'd love to be a part of the project! Thanks again and have a great day!
Job was done, just not very good quality. Old part was removed, but damaged the threads on the floor pipe. I will have some one else re-thread the drain so that the implemented part can be screwed in more than 1/2 a turn. Needs to be installed with 3 full turns to be secure. Also requested a bid on a new sump pump system but never received the quote. I will find another company.
The work was done very well but getting some paper work we needed was a bit difficult.
Business response:
Miriam, thank you for the review, we are sorry that it took us so long to get you the invoice you requested. Here at Polestar we believe in building relationships and fantastic customer service. When one of our techs heads out to a job or an estimate we develop a quote based on the job regardless of the amount of time the job will take. For this reason we charge by the job and not by the hour and our invoices reflect this. This is why your invoice included all of the work we had done for you instead of an itemized list of se... read more
Business response:
Roger, thank you for the good rating! We really appreciate it! Let us know if we can help with anything in the future. Thanks again and have a great day!
I have used them on several projects and always received superior service.
Business response:
Steven, thank you so much for the review! We always strive for superior service so this is what we like to hear! We truly appreciate the good rating! If there are any projects we can help out on in the future please let us know, we'd love to be a part of them. Thanks again and have a wonderful day!
Overall experience was positive.
Business response:
Robert, thank you so much for the review! We appreciate the good rating, if there is anything else we can do for you just let us know! Have a great day!
Business response:
Thank you so much, Roger!! We truly appreciate the good rating! If there's anything else we can do for you, just let us know! Have a great day and thanks again!
Needed same day help which they provided, arrived within the time frame provided. Very friendly and cleared drain quickly. My only concern was debris (black sludgy bits and small puddle of water) left under kitchen sink, and on pvc pipes after drain snake was removed.
Business response:
Michelle, thank you so much for the review. We don't ever want to leave a mess like that, and we will have someone contact you today to get that cleaned up for you. We apologize for that, but we're glad that we were able to get that sink unclogged for you. If you need anything else in the future, please don't hesitate to call! Thanks again and have a great day!
The person doing the review of work needed and the estimate arrived 6 hours late. When doing the work the technicians provided service to a bathroom fixture that was not broken... after the service the fixture leaked... it worked fine prior to that work. I was told it was a faulty valve which it wasn't as I had another plumber correct the work that Polestar provided. I was told the Supervisor from Polestar was going to call and follow up but that never happened! I cannot recommend this company to provide good service or good... read more
Business response:
We're really sorry about your poor experience with us, Sonny. We pride ourselves on our professionalism and ability to provide excellent customer service at all times. We dropped the ball with you, and for that we take full responsibility. We still wish you nothing but the best moving forward, and have a great day.
Frequently asked questions about Polestar Plumbing, Heating & Air Conditioning
How is Polestar Plumbing, Heating & Air Conditioning rated?
Polestar Plumbing, Heating & Air Conditioning has a 4.5 star rating with 706 reviews.
When is Polestar Plumbing, Heating & Air Conditioning open?
Polestar Plumbing, Heating & Air Conditioning is closed now. It will open at 6:00 a.m.
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