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PNC Bank
- Finance
- Howell, MI
About this business
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them.
Location details
2350 E Grand River Ave, Howell, MI, 48843, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I went into this branch hoping to get some information on the letter i received . The branch manager ***** ******* made my experience awful. He made fun of me being deaf and He told me I was frustrating him and kicked me out . I advise anyone with disabilitys to not come to this location . They will treat you poorly .
Business response:
PNC takes our customer’s concerns very seriously. We will be working privately with our customer to resolve this matter.
Shocking this bank leaves its customer stranded. :( Worst customer service I have ever experienced. Unable to log in online and unable to talk to someone on the phone. The website directs me to call their customer service number, when I call, a generic message tells me they are having technical problems and hangs up. This has been going on for days! Truly unbelievable! BBVA should be ashamed. What kind of company has ZERO concern for their customers?
The transition from Simple to BBVA is a dumpster fire. If in 2021 they can't figure out how to let users have access to their own accounts, I'd recommend everyone getting there money as soon as they can out of these incompetent people's hands.
BBVA's Simple migration, which took place on May 8, 2021 has been an absolute nightmare for thousands of users. We were told for months that the transition would be smooth and in May 8th we'd use an online tool to convert our accounts from Simple to BBVA without issue or interruption to our online banking. Their system completely failed, as is evident by the ******* threads directed as @BBVA_USA. As instructed I've called their 800 number several times and after an hour non-silent hold, of hearing the same 30 second loop ove... read more
I am a simple customer, the transition happened yesterday 5/8/2021. When trying to set up my online account I was immediately locked out due to their servers being overwhelmed. I tried calling customer service for help and was hung up on each time for "technical issues". I tried the online chat and help for 4 hours with no response before giving up. I then messaged them on ********* they have read my message and not responded. Thinking this is a mistake I messaged them again, once again - they read and did not respond. I hav... read more
Man oh man well it has been a hectic few days. So far I still have no access to my account or money in that account (since it's allocated in savings). Called customer support across 4 different devices, and around 8 different times just to reach the same conclusion of the person on the other end hanging up (and no it isn't celluar connection because I had 4G LTE full bars). You can't report fraud on the weekends because this bank is too poor for 24/7 customer support even though they are one of the largest banks in the US. D... read more
BBVA *********** conversion. what a mess what a disaster. Nobody from simple can access their money. BBVA is actually hanging up on people calling to try and fix this problem. My account is locked and i can not access my NEW BBVA account. NO emails only a small item on the webpage and ********* none ot the numbers provided are working. I have called more than 20 times and they either answer but then hang up on you or say they cant hear you then hang up on you. Now the numbers just disconnect. Horrible.
Their Simple account transition is a joke, tried to setup an account on the website but would not accept anything entered in the created user name field, then tried to setup an account on the mobile app and got a system error. Call the help number on Saturday and the message says up to one hour wait due to "technical problems". Sunday same problem, and on Monday got hung up on. At first just wanted to setup the account, now I want to cancel my account. Worst customer service I have experienced since I can remember. They had ... read more
If I could give ZERO stars I could I have a lot of money in this bank account just for them to switch over and now I can't access anything also been calling the customer service if the automated person doesn't hang up on me when I finally get someone they hang up right away called about 50 times since yesterday you can't tell me everyone o got connected to is having the same phone issue or they are just hanging up on simple customers to not deal with it and there is nothing I can do but sit here because WHO DO I CALL!!!!
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.2 star rating with 616 reviews.
When is PNC Bank open?
PNC Bank is open now. It will close at 5:00 p.m.
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