This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
PNC Bank
- Finance
- Howell, MI
About this business
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them.
Location details
2350 E Grand River Ave, Howell, MI, 48843, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I started a home refinance loan with BBVA in July 2020.I was told the loan process might be delayed a month or so due to Covid issues.By the end of 2020 the loan was not done.They would not contact me directly by phone even when I requested they do so.They would not contact me by email when I requested information, only when they wanted information from **** never talked to a loan processor, refused to call **** never talked to a loan manager, refused to call ****n April 2021, nine months after I started the loan it still wa... read more
Business response:
The BBVA response is absolutely and utterly absurd and misleading. I stop responding only recently then I decided to stop doing business with BBVA after 8 months of them doing anything but working on my application. They still wanted me to give them permission to use my data for their business.
Same as all of the others here. Terrible Customer Service.
I went into this bank to make an auto loan payment for my son who was behind on payments on his vehicle and was in repossession status. I sat down in front of the teller and told him i was making a payment in the amount of $1,980.00 in cash. I told the bank teller that I wanted the repossession contract cancelled, because the tow truck is sitting outside my son's work and i don't want to make this payment and then you turn around and tow it anyways. Thats when i was approached by a gal, who come to find out was the branch ma... read more
Recently we did a refinance of our current loan from bbva with bbva assuming it would be more streamline and efficient. We also wanted to roll our escrow into the new escrow since it was close to the end of the year for property tax payment. Well none of the above happened. We applied for refinance middle of September and did not close until January 8th and our escrow was absorbed into the loan somewhere leaving us with a tax ****, which should have been paid from our escrow. We found that bbva was not transparent with us or... read more
These people have NO CLUE - They tried changing my phone number for 10 days just so I could make my payments. UNBELIEVABLE -HORRIBLE SERVICE - Canceled card and will not be back - DO NOT USE BBVA
I made a grave mistake listening to someone to try BBVA. I truly feel that being a client has no benefits for me. I should have done my research. They pend..posted balance..available balance..really confusing. I feel that its unethical to allow me to open an account..then tell me I can't have a credit card because I live outside their footprints. I find this to be a discrimination. You don't hace a set overdraft limit. Months go by they dont pay ovetdrat..this month Im losing almost $1000 due to excessive fees. Unlike others... read more
Business response:
As I stated. Prior yo March they didn't pay all transactions. If a hold was released..they still charged a fee..until I called. My transactions aren't in the order in which they were made. BBVA is like a new born to me. Ive never experienced such banking. Most institutions allow an overdraft limit or set amount. March 9th and 19th. I had transactions released by **************** and **** has no record of either. I'm not perfect..only God has that title..but confused yes.
It would be helpful if the call center understood English. I have called to get information 3 times, and to date, I have been given 3 different answers without any follow-up as promised. We are a car dealership trying to pay off the loan for a customer, and have paid the requested amount BEFORE it is expected and each time I am told that someone owes more money. Poor customer service, poor practices, and in my opinion, exceedingly shady practices. I will never invest, or do any business with this bank.
Business response:
The 10 day pay off for the vehicle was obtained and paid in the 10 day period. We called to check on the status and was told we owed an additional $84, which was delivered to BBVA the next morning at 9:12 am. We called, again, to check the status of our title and was told there was an additional fee. When I asked what that fee was, I was told I could not receive that information, when BBVA had cashed both of our prior checks., i believe at a minimum this is faulty business practices. I personally will never choose to do busi... read more
This is the absolutely worst bank I've ever had/heard of. Their customer service took over 3 days to respond to messages. I ended up closing my account and they wouldn't give me over $110 of my remaining balance. All of their claims are false and it's not worth your consideration.
Terrible company. Terrible service. Doesn't answer the phone. Doesn't answer email messages. **************** phone number isn't open when it says it is. I call during business hours, but it says it's not open. They froze my credit card because there thought there was fraudulent activity (there wasn't). I can't even get ahold of anyone to get them to unfreeze the card. Worst bank/credit card experience I've ever had.
Business response:
I have called the fraud department on numerous occasions. I have waited on hold for a representative for a number of hours now. I have never spoken to a human being in that department. I did receive the voice-mail. I called back 5 minutes later, waited on hold for 35 minutes, and then gave up. It is impossible to get ahold of a human being in the fraud department at BBVA. I can verify that all the charges on my account are accurate, but alas, there is no one I can even tell that to.
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.2 star rating with 616 reviews.
When is PNC Bank open?
PNC Bank is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com