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PNC Bank
- Finance
- Howell, MI
About this business
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them.
Location details
2350 E Grand River Ave, Howell, MI, 48843, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I will not recommend anyone to bank with BBVA. On April 26th I reported that my account was compromised and all my funds were stolen. The bank and fraud department did nothing to help me and consistently denied my fraud claims. In fact, the first agent **** that I spoke with accused me of stealing my own funds. When I asked to receive a credit the representative stated that they simply do not have the funds to just credit to my account. A rhetorical question: Don't banks have funds in general?The amount stolen was over $3,00... read more
Business response:
The transactions were not made by me. My information was in fact stolen and also, there is a police report regarding this matter that was sent to the bank.
To whom it may concern. This bank is a joke. They have sent me a letter every month to apply for its Clearpoints credit card with 18 month 0% interest which I was ignoring. Today I decided to apply and the invitation code was invalid. I want to make clear that was not expired according to the letter. I called costumer services and I provided all my personal information but they said it was not any invitation code under my address and information. Then, I asked them, who is sending this letters every month? They couldn't answ... read more
Worst customer service , constantly system down issues. impossible to speak to anyone that can answer your questions. They charge you to deposit ******** currency. What is this industry coming to, where is the pride and integrity of a real business. I have since closed 7 account with this bank.
Lack of customer service is reason why I continue to bank elsewhere. I came to the ******/Cherry Creek BBVA branch when I was told they would have the uncirculated bills I'd requested days earlier. Before conceding they had no access to the safe (because the only person with access had been out for three days), I was criticized for wanting uncirculated bills (which the FED says they eagerly provide through retail banks); and after it was apparent they'd wasted my time, there was not the slightest apology for the inconvenienc... read more
I had been a happy customer of Simple for almost 5 years. Unfortunately, as a new BBVA customer, I am appalled by BBVA's lack of transparency, sense of responsibility, and inability to even attempt to effectively communicate with their customers through this transition. Despite numerous hours spent on hold, countless calls spent being hung up on by representatives, and the use of multiple avenues for communication with the bank, I am still unable to access my account more than a week after the initial transition. BBVA's webs... read more
Like everyone else, my transition from Simple to BBVA has been a total nightmare. These follow up posts are obnoxious. I'd love for BBVA to post how many times I've called since May 11th, every CS rep I spoke to and for how long I was put on hold each and every time. Today's call alone was upwards of 4 hours and 11 different reps, not counting every day leading up to today.Apparently, my issue is resolved (blocked account, no way to access money). However, now I can not even access my banking app.My money is being transferre... read more
I am another Simple user who is getting transitioned to ****. I have been without access to my bank account for 10 days now. The first couple days I tried logging into **** and I got the technical difficulties message. I decided to wait and let things settle down. After a few days it still didn't work so I called support which took forever. They do not answer quickly and I don't have hours to waste sitting on the phone. Why isn't there an email support option or online chat support? I finally got through and they told me tha... read more
I’ve been a PNC customer for years. But my recent experience with their Customer Service was so bad that. I will be going to another Bank. It started with a calling to PNC Customer Service because my present debt card was going to expire and I haven’t yet received my new card. So, the customer service person. Said because I didn’t receive the card. She will issue me another one and send it out ASAP. Insuring me it will have the same number. The reason I wanted to keep the same number was I really didn’t want to go though the... read more
On April 9th I contacted my bank PNC bank in regards to a merchant New tree that I placed an order with after attempting to make adjustments to the order and being told that they would not be able to. I asked the merchant to cancel the order and I advised that I would be contacting my bank to ask them to not release the funds, in the process of me doing this I was told by my bank that I would have to allow the pending to go through and than I would have to file a dispute, it took approximately 5 business days for the bank to... read more
Business response:
PNC takes our customer’s concerns very seriously. We will be working privately with our customer to resolve this matter.
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.2 star rating with 616 reviews.
When is PNC Bank open?
PNC Bank is open now. It will close at 5:00 p.m.
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