PNC Bank

Laura K 

on BBB

a year ago

First, I want to clarify that this is a review of PNC Bank for the ************/*********/****** ******** areas and my experience with customer service via phone support. I needed some documents notarized the week of the college move-in. Actually, they were POA-type documents I needed so my college-age kid could move into his university. I even tried a location by "his" college an hour away in *******, ********. EVERY notary for the 11 banks in our area was on campus to open PNC account for the influx of students. Nobody was... read more

Mario Y 

on BBB

a year ago

Worst and disrespectful, disgusting service by a bank manager *********************************. At PNC Bank off **************. Very aggressive and disrespectful towards me. 

Larry B 

on BBB

a year ago

My relationship with PNC was when my father became ill and unable to conduct his financial affairs. While being the executor of his estate and having the power of attorney PNC did not make it easy for me. Their attorneys questioned everything in the trust and other documents and I only made progress with help from my father's local attorney. Additionally I kept getting billed for a safe deposit box that was emptied and the keys returned. After my father passed away we inherited the balance of his account which we transferred... read more

doug o 

on BBB

a year ago

I have had a ***** and checking account with PNC for 10 years. My ***** was set up to make an interest payment auto withdrawal every month from the checking account. For years I would send money to the checking account to cover the ***** withdrawal. In February of this year PNC started putting the payments directly into the ***** as a principle payment. This caused insufficient funds in the checking account when the auto draft accord on the 10th of every month. I have spend hours on the phone with them and they claim they ar... read more

Jazza W 

on BBB

a year ago

This bank is slow and it's a joke I set up a savings account only to not be able to us it. The **** number is no help and why does everything come in the mail can't even reset my atm pin over the phone... I would never recommend this bank 

YN L 

on BBB

a year ago

Poor service. Revoked online banking because I was on vacation. Bill pay not automatically reinstated. 

Dan M 

on BBB

a year ago

We are a 10 year customer. We fell victim to a scam. We brought the situation to their attention immediately. As a customer thats never missed a payment, their response was? To cancel all of our accounts. No notice or communications. Our sons rent payment bounced and other issues ensued. We spoke to 9 different people at PNC, went into the branch twice, filed a police report and they threw us away like yesterdays garbage. I will tell everyone I know to NEVER use PNC for anything in the future. 

Chris J 

on BBB

a year ago

I wish I could give it a zero! I opened an account on Friday. I then tried to do an external transfer and was told the account was on hold and I had to call PNC. I did that, sat on hold for about 30 minutes , spent another 20 or so with the agent who transferred me multiple times then the person said the hold couldn't be lifted b/c their system was down. So, I asked whether there was any way to avoid having to call again. I was told no but it wouldn't be like that the next time. I just got off the phone after another almost ... read more

Calley C 

on BBB

a year ago

Our SBA loan was sold from another lender to PNC Bank, so we got stuck with their terrible customer service and each person that we were transferred to giving us the run around and incorrect advice. We are currently trying to sell our house as we bought a new one. The house is listed as 2nd lien on our SBA loan. We verbally told our banker that we would pay back the loan with the proceeds of the house (which is valued much more than our loan). We have never defaulted nor plan to, our banker said that would be fine, and then ... read more