PNC Bank

S G J 

on BBB

a year ago

I've had PNC for a few years. I currently had a dispute that took them a few months to investigate which is very disappointing! Now as they have finally resolved the investigation. I've received a letter stating they resolved in my favor and that I would receive my funds along with any fees acrued. However to this date, several more weeks later, I have not received anything and when I call they state "that department doesn't receive calls". I do no recommend this bank at all. The service and processes are subpar as well as u... read more

Bernadette C 

on BBB

a year ago

I'm totally frustrated with pnc I was given incorrect information about an issue I had and because of this I was charged over $70.00 in fees I was promised a call back and resolution which neither was fulfilled. 

Gina A 

on BBB

a year ago

My mom and stepdad have a loan against there house. He passed in Nov 2022 and my mom wanted to pay the loan off. It was 8k more than the letter stating her payoff amount. No one could tell us why. We waited 2 months for reports that never came. After requesting reports twice and three calls to their home office we found out it was for flood ins. We were told she was charged twice in one year and a supervisor would call. We called three time for this and no one ever called us back. I called and told them I wants to file a com... read more

Bryon P 

on BBB

a year ago

PNC F**ING SUCKS! No customer support! They don't even have email communication! What a joke! 

Ted A 

on BBB

a year ago

Service is horrible mls Id ******* dont use them for any financing *************************************************************** 

Anne J 

on BBB

a year ago

Horrible customer service. I went with a judges order in hand to close my husbands account.My husband passed away only weeks ago and this is a very difficult time. The bank manager told me the judges order was not legal, basically and I needed to go to probate. The judges document was the dispensation order from the will being probated and was a direct order to dispense property to me.He refused to close the account. My lawyer will be taking this over and I believe this unethical bank manager who 1. tried to practice law 2. ... read more

Kris R 

on BBB

a year ago

I paid off my car September 9th, and called asking for just a letter saying I paid off my loan so finalize the sale of a new car. They will not email it and insist on fax or snail mail, so I provided my fax number multiple times. Here we are, Sept 19th now, and every single time I call, someone says - oh we put in the request - and it never comes. I understand the letter is mailed out weeks later, but I expressed the urgency for the need of a simple letter saying I paid off my loan. I have literally called about 6 times now ... read more

Andrew M 

on BBB

a year ago

I have been banking with PNC for the last 40yrs. personal and business accounts. They were a great bank up until the last 5yrs. Lack of customer service, not enough personal in the branch offices. I applyed for a fix rate loan in 2021 and at closing papers were draw up for a variable rate. I was told after three days when the balance was paid my rate would be locked in. A year later I learn the rate was never locked in even with emails and loan officer from the branch verifying all intention were to lock in at the rate which... read more

Denise T 

on BBB

a year ago

Not professional at all. Does not follow correct protocol with people's money. Suppose to protect out money. Well they do not. They put a check from my account not approved by me in the regular mail for 1800. Could not provide me a check number nor a tracking number for the check sent. Who sends a check in the mail without tracking in that amt. Of money. More so, when asked what department unloaded my acct and authorized the check neither dept could give a response. They blamed each other. So now my check is floating in the ... read more