PNC Bank

Jeff C 

on BBB

a year ago

I hate to write a bad review - in this case they Earned the rating. PNC was a good bank for me until I had to deal with the fraud Protection unit. There is no protection from fraud at PNC. They provide a form of reactive response at best to a crime. I used the alerts on my account. I called at the time of a fraudulent transaction. Within an hour of the activity coming up pending, not yet posted. I was informed they could do nothing until it was posted. Then after a month they informed me they believed it was legitimate, and ... read more

Myrnalis N 

on BBB

a year ago

Applied online system didnt process my application and I didnt get notified. I called 3 days later to check on status and after speaking to 5 different people and repeating my name and ss number, close to 1/2 hour wait from rep to rep, they were able to tell me what was the matter. This was a waste of time. Online with PNC is NOT your best option. This customer is taking business elsewhere. 

kay a 

on BBB

a year ago

I have been a PNC customer for about 5 years or more. I have an account with three categories, Spend, Reserve and Growth. I also have a PNC credit card. I typically carry at least 5K or more in my account (it is not my main bank account) and have never had a returned check or any negative activity. Also I have/had a credit card with a $12,000 limit or which I usually spend or carry a balance of $6,000. A few nights ago a received a letter in the mail saying that upon review as of June 1 they have reduced my credit line from ... read more

Nagarian P 

on BBB

a year ago

I am a SmartAccess user and have had no issues up until now. I have filed a dispute as of April 1st and was advice it would be reviewed within ****************************************************** process. I have escalated the information twice and have not heard back from anyone. The merchant did not deliver the product and I am being forced to pay for something I did not receive due to a the mishandling of the dispute process. If you set a policy you should follow it as you do for any of your fees or other monetarily poli... read more

TUPAC C 

on BBB

a year ago

I have had many bank accounts over the years, because I'm 52 years old. I have been at *************** First National Bank, and about 30 others. The ******** that I will never let go of is PNC Bank. They are the most courteous and professional back I have ever dealt with. If you are looking for a bank that will treat you like a person no matter how much money you have in your account or what your skin color is try PNC Bank. You won't be disappointed I promise. 

Joshua C 

on BBB

a year ago

How does a place with a 1.1 rating get an A+ rating. That seems ridiculous to me. I get that the rating is not based on the reviews, but it seems that the rating is in fact unreliable. I doubt that they even care about their reviews at this point.PNC stole my money. I went to a mobile teller machine. Note that this is not an ATM. It a machine in which you interact with an actual person who is remote. It is supposed to provide the same level of service as an actual teller. The branch that I went to, does not have an onsite te... read more

Sarah H 

on BBB

a year ago

I asked them to cancel a check which seemed like a very daunting task for the girl over the phone. Once it was finally done she said something about how the stop payment was only good for 6 months, I asked what happens after 6 months and instead of answering she put me on hold and then hung up the phone. Im unsure on if she didnt know the answer or just didnt care to answer but it left me feeling confused and uncomfortable with someone like that handling my money. 

Emma W 

on BBB

a year ago

I phoned today to inquire if a check had cleared yet because it was not on my statementautomated system stated my a phone privileges had been suspended connected with **** which began asking questions on the one account I was inquiring about and I answeredshe asked if I had another account, informing her yesquestions on the 2nd account began, which I NEVER utilizebecause I could not answer questions on that account, she denied me privileges on the account I wanted information onYES, I was NOT very nice at allnot the first ti... read more

Csmith C 

on BBB

a year ago

PNC took over our mortgage in late 2022. Their escrow analyst made a huge error on our escrow taking an extra $300+ from our account without notice. When we reached out to request resolution the customer service we received was lacking compassion, understand, and effort for a speedy correction. I requested immediate resolution and we are now almost a month in and my payment due is $300+ then it should be. Their escrow analysis team somehow decided that my county taxes went from $1700 a year to $5000 a year. I have provided p... read more