PNC Bank

Theresa F 

on BBB

5 years ago

Worst bank I ever dealt with! I have been on hold today for over 4 hours and am still holding to correct THEIR errors on my account. Do not get an account with this bank!!! 

Dan A 

on BBB

5 years ago

Inquired about deferring my business loan payment due to corona virus since most of my customers are not going to be able to pay what was owed. PNC stated that they could if I paid the interest on each payment. As many know interest is most of the loan payment. They also said if I deferred that they would have to increase my payment since I deferred it. So basically they are going to exploit the national emergency. Do not use this bank for business at all costs. I have been dealing with them for almost 3 years and they have ... read more

Kyle M 

on BBB

5 years ago

Terrible customer service when there is any issue with your accounts. It’s “their way or the highway”. Why even call yourselves a customer service department since that’s clearly false advertising. Contacted regarding an issue on my newly issued credit card and received 0 assistance with the issue. 

Charles R. Marzano 

on BBB

5 years ago

How I wish that I could have read the reviews prior to wasting 2 months and $500 and believing there Bogus Conditional approvals etc.. I uploaded documents through the Banks Tracker system only to be told Not rec'd etc. Daily I scan and email Dos;s with NO problem with the PNC exception. I should have recognized the vibes when I emailed the Lender and was told that I was not the only applicant that he was working on 40 other applicants excuse me. My INQUIRY was polite and business like.While I understand that a Creditor has ... read more

Benjamin S 

on BBB

5 years ago

Unbelievably poor handling of accounts that were left in my name by my grandmother who passed. It took no less than 10 phone calls and a notarized letter to get the accounts closed. I was over and over again given contradictory information with each phone call. At one point, I was told I failed the security question because I included my apartment number which they (incorrectly) did not have listed on my account. They told me I had no choice but to wait until the following Monday to call back and try again. I called back imm... read more

Darryl G 

on BBB

5 years ago

They will give you the run-around over and over, while phone staff don't know who to refer you to. When you finally get someone after being hung up on numerous times, they don't help you. When they tell you where to fax something, they refuse to call to let you know if anything is missing, but mail you a letter weeks later saying they didn't get all of the document. Finally mailed them the whole document that's certified, and yet they claim there's still another page missing! Just delaying to collect more interest! 

Lisa Z 

on BBB

5 years ago

If I could I will give them below zero last year I have very bad experience with Pnc Bank because of international wire transfer, they pay me very bad exchange rate and they try to escape problem, with lots off headache go back and forth with them they agree they made mistake, this year again where I cannot resolving issues with them they send me to branch where they do know nothing they call over the phone to take consultations with their representatives to give me answers. I have rights to have information about my account... read more

DD 

on BBB

5 years ago

This bank is good at charging fees and lying. My recent experience makes me want to change banks. PNC has been taking advantage of people who do not know better, like me. Being exposed to the unethical and unlawful business practices for so long, I can confirm and validate their inability to care about customers' accounts. Starting in January of 2020, I have had nothing but issues with them. I've been getting charged overdraft fees left and right. I called customer service and they tell me that there's a 3 day grace period b... read more

Naomi C. 

on BBB

5 years ago

PNC is the worse mortgage company I have dealt with, they do not deserve any stars. The people I have dealt with are clueless and lie have made errors and have admitted it, so because of this I have had to suffer due to their ignorance. First off after they bought my mortgage from my previous company nothing has gone smoothly, they should have honored the previous mortgage agreement and my biweekly deposits should of rolled over smoothly (they have all that info when they bought out my mortgage contract), I should have never... read more