PNC Bank

Jeff 

on BBB

6 years ago

I'm a 43 year old Canadian who moved to Pittsburgh 1.5 years ago and am trying to build my credit here. I'm here to open the US office of my engineering company. As I have NO credit history in the US and was declined for normal credit cards, PNC told me a year ago that if I get one of their prepaid Visa cards, I will have built enough credit after 6 months to be approved for an "adult" Visa. Lie #1. I used it for twice as long (1 year), paid it off twice monthly and was still declined a grownup Visa. I escalated this to thei... read more

Kenzie 

on BBB

6 years ago

PNC Bank does not value its customers. I have been a PNC customer for over 10 years. I had some financial struggles this month and overdrafted my account. I was charged a total of $258 in fees. I understand that banks need to charge something, but this charge was exorbitant, especially considering most of the charges landed on the same day. I contacted PNC about this and they were unable to do anything. 

Raquel F. 

on BBB

6 years ago

To whom it may concern, I filled a dispute Friday June 15th, 2018 against a mechanic shop that I paid for a service back in March 2018. I paid $721.??, to get my car fixed. I have been back to that same mechanic shop several times because the issue was not resolved. Every time I call and tell them I have the same issue, they say bring that care back in. I take the car as requested and still nothing has been resolved! I was told by the manager to go to the Chevy dealer and have them reset the computer in my car and this SHOUL... read more

Patricia R. 

on BBB

6 years ago

I recently bought a car and the finance dept from where I bought my car ran my credit with PNC Bank to see if I would qualify for a loan with them. They sent me a letter saying that I (nor my husband) qualified despite my credit score being well above 700. Per their letter, they say their "credit scoring system assigns a numeric value to the various items of information they consider in evaluating an application. These numeric values are based upon the results of analysis of repayment histories of a large number of customers... read more

Yolanda J. 

on BBB

6 years ago

I was charged a total of three $36 dollar charges and according to PNC's own online banking records I had a positive balance at the time the I was charged; afterward the fee came out I was still positive but it caused other items that came in to be in a negative balance. With that said, based on their records I could have been charged with just one fee of $36. I spoke with customer service and they stated that could not refund the charges because I have had other charges reversed in the past. I feel as though they are comple... read more

Cathie 

on BBB

6 years ago

They renewed a CD I had asked them not to, despite two requests they not renew it, including a notarized letter. Trying to cash it out, I spent five hours on the phone on three different days on hold or being shuffled around, They claimed they had never heard from me despite their returning my written request from their office. Two people I talked to on different days never called me back as they said they would because they forgot to write down my phone number. They charged me a penalty for cashing out the CD I had asked th... read more

Victoria F. 

on BBB

6 years ago

I bought a car out of state and was not given an option for any bank other than PNC from the dealer, despite a credit rating of over 800. They have been a disaster from start to finish. I bought the car three months ago, and have made 2 payments over the phone, despite NEVER receiving loan origination paperwork. I was advised to enroll in online banking to make future payments, but if you don't have a PNC account, you cannot make loan payments online. I don't live anywhere near a PNC bank, so I would never open an account wi... read more

John W. 

on BBB

6 years ago

Amazing customer service. Recommend to everyone 

Doron B. 

on BBB

6 years ago

PNC closed all my accounts without explanation offered even when I called. They canceled my ATM cards without notice and left me stranded on the road without cash - when I needed it most of course. I was a good upstanding and loyal customer - they up and decided one day that I was not worth keeping and froze me out of my ATM money. STAY AWAY FROM THIS BANK !!!