Pitney Bowes Inc.

Nikolas B 

on BBB

4 years ago

I had a package ordered on February 6, and shipped on February 9 and it has been almost two months to get it. It current states that it is thirty miles from me and that was a week ago on March 17. It has not had an update on their tracking website and it is an annoyance as I have never waited this long for a package when getting information about its shipping status. Do better. 

Keith S. 

on BBB

4 years ago

I GIVE THE3M ZERO STARS I returned the Postage Meter about 5 years ago and owed a balance of $2,089 and paying them for the last 5 years I NOW owe them a balance of $2,340. CONSTANT LATE FEES AND OUTRAGEOUS FINANCE CHARGES. 

Mitchelle G 

on BBB

4 years ago

If I could give a zero I would. This company is not only incredibly confusing, but they are remarkably unprofessional. Their methods of payment are ill-conceived and inflexible. Customer Service to resolves problems is completely unhelpful. All of this is not coming from one person, one time period, or one issue. I started at my new employer a year ago. I have spoken to co-workers and supervisors about each of the horrible contacts I have had with Purchase Power, Postage, and Rental departments. In doing so I have learned th... read more

W. R. 

on BBB

4 years ago

Pitney Bowes is extremely difficult to work with and has little to no support. I have spent countless hours trying to resolve issues with this company. They close support cases without responding or confirming the problem has been resolved. I've requested a supervisor call me multiple times and this never occurs. Ultimately they keep charging late fees for invoices that are not sent. I was originally signed up for paperless invoices and those wouldn't reliably get emailed out so I had to switch to paper invoices. I will pay ... read more

Faye S 

on BBB

4 years ago

Ordered item beginning of Feb. and now March 19th and still waiting for item. Tracking shows it spent 3 days in ******** now 3 days at ****** ***** ***** They give you the run around or just do not answer the phone so I'm still waiting for a paid item I wanted the beginning of March with no way of finding out why it hasn't been delivered as yet. Very POOR customer service. Can't even give them a 1 Star. Guess you have to in order to leave review 

Frank F 

on BBB

4 years ago

I've been trying to cancel my account for three months. They continue to charge my credit card. They keep saying we have opened a case. I'm simply trying to terminate my account. Can't find a way out. I absolutely despise this company that continues to steal my money to this very day. 

John D. 

on BBB

4 years ago

Package shipped from ****** through Pitney Feb 23 2021 has moved around all over and now stuck somewhere in ******. Its now March 15 2021 and USPS still awaiting item. Pitney Slow claims post office has it. They lie and are rude. I stopped buying from Kohls due to this shipper. I will not buy from a company who doesn't care about its customers. Pitney trash. They don't care about anyone receiving products they paid for. I paid for shipping and didn't receive items. Its terrible that some govt agency doesn't investigate this ... read more

Regina P 

on BBB

4 years ago

I only gave one star because it does not allow zero! My package left *** ***** en route to ***** ** Feb 23, 2021. It arrived in ********* ** March 1st and departed ********* ** March 2nd. Today is March 10 and there is no further activity. There are no delays in this area. I receive multiple packages weekly from all over the United States and have experienced nothing like this. The package’s last known stop is only about 3 hours away and there is no reason for it to not be here. I have tried to get answers from Pitney Bowes ... read more

Nick F 

on BBB

4 years ago

package has been in 3 different states and mine was the second of the 3. since then its been sitting in ********* for 3 days now still believe my package should have shown up by this point