Pitney Bowes Inc.

Justin C 

on BBB

4 years ago

I shipped a trade in phone back to ****back before Thanksgiving, 2020. It is now March, 2021 and the return has not been delivered yet. would never in a million years use this company knowingly again. Would love to contact them, but they have ZERO customer service. What an absolute joke of a shipping company. Avoid these people at all cost. 

Marni P 

on BBB

4 years ago

This is the worst shipping partner ever. WTF?!?! The send your package to 3-4 different warehouses/shipping centers all over the US. 

Jaeun D 

on BBB

4 years ago

I am a business owner since 2012, this is the WORST VENDOR! AVOID with ALL COST! The contract is very long - 3 yrs and they charge all kind of HIGH fees. Their billing system is very confusing and customer service is very limited(not educated enough, knows only one side). OMG! I could not wait to get out of the contract!! For example, I paid over $300 total for the postage less than $100 worth during 6 months with their cheapest plan!! I don't know how they keep doing business. DO NOT USE OR CONSIDER THIS COMPANY!!! 

Allison B. 

on BBB

4 years ago

2 packages stuck in ******* one has been sitting there for a month second one was sent due to first one not moving now the second one has been sitting for 3days. I've never had any serious issues before this, but this is ridiculous. I understand covid and short staffed and weather etc..but a whole month? Now I'm worried the second one won't move either & we actually need it due to being a special soap for my husband's skin due to serious skin problems. I really hope this all taken care of soon because in the past everything ... read more

P. M. 

on BBB

4 years ago

My package has been sitting in their Grapevine mail sorting facility since December 30 (as of today that is 58 days). They refuse to speak to me and instead tell me to take it up with my seller. My seller has contacted them and they assure them that it is "on its way!". I just want my package. 

Lisa S 

on BBB

4 years ago

THEIVES!!! THEY CONSTANTLY OVERBILL!!!! They need to be reported! It is illegal what they are doing 

Shayne H 

on BBB

4 years ago

Worst shipping agent I have ever seen, pre loaded copy pasted responses from “help agents”. They’re fast to take your money to ship something but not fast to find it when lost, move it, or respond to CUSTOMERS. I ordered something from Amazon January 20th/2021. It’s now over a month later and no update since the 25th of January. I could walk to the last known location of the item faster than they move it by whatever means they MIGHT use. Avoid at all costs. 

ajaunte H 

on BBB

4 years ago

My package hasnt updated in a week been at the same spot this is the ********* company ever worst customer service 

Krissy 

on BBB

4 years ago

I'd leave zero stars if I could! This is without a doubt the worst company I have ever dealt with! My package has just been sitting in the **facility for over 2 weeks now! Not only has it not moved, there has been no tracking info since then & right now I don't know when or even IF I'll receive it at all! You can not contact them & when you do get a response it's just a computer generated answer that really just says "you'll get it when you get it"! Do NOT ship merchandise through them or buy from any company that ships thro... read more