Pitney Bowes Inc.

Ashley S 

on BBB

4 years ago

I wish I could give them 0 stars, because that would be a more accurate rating. I had ordered items from a company on November 26, 2020. I have not received this order still and there has only been 2 updates on the package, once saying the shipping partner received the package, and it was transferred to another shipping facility with the shipping partner in a different state. USPS still has not received the package. There is no customer service to assist you. They say to use the tracking information, well when I do my packag... read more

Hannah B. 

on BBB

4 years ago

This has—by far—been the worst third-party shipping experience I’ve ever had to deal with. My package hasn’t moved in over 75 days now and it’s shipment began on November 24th of 2020. At first, I thought perhaps COVID operations and guidelines have delayed their services, but now I’m truly convinced they pocket/resell packages deemed as ‘lost in transit,’ making customers default to the retailer to sort it out. I’m astounded anyone uses Pitney Bowes at this rate. There is nothing but bad reviews about this company and their... read more

Baldy McNeezy 

on BBB

4 years ago

I have received every delivery 2-3 WEEKS late or simply not at all when this company is used. Avoid this company. They will ruin your business and alienate your customer base without caring. 

Layne D 

on BBB

4 years ago

Absolutely the worst company I have EVER had to deal with! My company uses them for the postage machine they provide! I would give them no stars if that was an option! They have no idea what is going on, they know nothing about their machines or error codes. It is pretty much like talking to a brick wall and you'll have better luck with the brick wall responding! If avoidable cancel and get services from another company! You will absolutely regret ever signing up for anything that this company provides! DON'T DO IT! THEY'RE ... read more

Keith G 

on BBB

4 years ago

Same as everyone else awful ******and you should be ashamed that it takes months to get one item when I’m located a state away seriously have not received my jacket but looks to me you shipped it the opposite direction and now coming back this way why!? 

A. C. 

on BBB

4 years ago

I upgraded my iPhone at the end of the year and ****sent me a box - from Pitney Bowes - to return my old device. I shipped it out using their prepaid label December 2. As of today, February 5, it still has not been received by *****When I check the status, it says delivery unknown and the most recent update is that it left a place in ******** **. (It started with me here in *** ********* As a result of this delay, I’m paying for two devices. **** assured me they will take the amount off of my bill once they get it because th... read more

Bruce S 

on BBB

4 years ago

I have been reading these reviews and they are very much the same as mine. My item takes a tour around the country, it stays in one place for weeks. No one is helpful,you get the run around and can’t understand them because their call centers are outsourced to countries that bearly speak English. This company really should not be it business. The government should regulate their practices. 

Jean K 

on BBB

4 years ago

Worst shipping experience ever! Ordered items on 12/30/20 and got a notification the package is sitting in ******* **since 1/4/21. I contacted the retailer and USPS and it finally moved on on 1/27/21 to ******** ** where it has sat for the past 7 days. The retailer sent another since he couldn’t tell where it was. Since then 1 item is out of stock, so I’m out that. This new package was sent and has been sitting in ******* **since 1/25/21. Someone needs to look at their operations. 

Granny R 

on BBB

4 years ago

Pitney Bowes has had a package to be delivered for a month. Last update was a week ago. You cannot get through to customer service. They do not have a way to request a trace for a list package. Businesses should avoid using this company to ship packages as they will endure customer service complaints when shipped items are not received.