Pitney Bowes Inc.

Ben C. 

on BBB

4 years ago

Ordered a package online at the end of November 2020. Shipper sent it via Pitney Bowes. According to tracking information, its been sitting in a facility in ********** ** since December 5th. Beyond that, no one seems to know when it will actually show up, or if it will ever leave ******I'm starting to think that its lost and no one wants to admit it. 

Shelisha W 

on BBB

4 years ago

I ordered a product from J****** they shipped it through Pitney Bowes. I contacted J****** who told me to contact Pitney Bowes. Pitney Bowes blamed Newgistics for the stall in delivery. When I asked how to contact Newgistics I was told by the Pitney Bowes representative that cannot be reached because they do not have a customer service department. I was given a delivery date of 1/7/21 after a shipping label was created on 1/3/21. The representative was very unprofessional in continuously telling me she had no update and I wo... read more

Carl S 

on BBB

4 years ago

As of right now, I am 3 weeks into having PB hold my package hostage! I have called and I have been treated rather rudely. I am on the phone again today and it's been 35 mins and I am still on hold. I have been told previously to "contact your retailer or marketplace as they are in the best position to provide the most up to date information" Can someone from PB tell me how a retailer in the ** would know more about a package that is in your care and in your *********facility than you would? This is beyond a joke! I am out w... read more

A. S. 

on BBB

4 years ago

My December **** ***was shipped by this company and I have yet to receive it. When I tracked my package it was in my town on Dec 23,2020 but for some reason they sent it to another state where it has sat toll Jan 2, 2021. From there it went to **and as of Jan 10, 2021 it has left NC an is in transit somewhere else. This company has horrible customer service. **** *** reshipped my Dec box and I did get it but it was also delivered buy Pitney bowes but they are not like, ******drivers they are just someone they hired with a ve... read more

Chris C 

on BBB

4 years ago

I ordered a product from *** **** *** ****** they shipped it through Newgistics. It took over a week to be picked and I was charged for the purchase, It is currently in limbo. *** **** *** ****** blames Newgistics and Newgistics cannot be reached and has not updated the info since it was picked on on Jan 5 2021. This company is a severe disappointment and I'll never use any business that uses them 

BRENT S. 

on BBB

4 years ago

Worst delivery ever. Over 1 month a pitney bowes in ********* ******** Shipper won't resend or refund because they say "covid" delay and PB lists it as 'departed pitney bowes facility', to ****, and **** says they haven't received it. That was Dec 19th. ****I showed them tracking and they told me basically what I looked up online. Pitney Bowes has no way to inquire..zero rating. 

Christine L 

on BBB

4 years ago

I have been waiting on a package that shipped December 3rd. It sat in transit from Dec. 9th-Dec. 30th and now has been sitting there in transit since Dec. 30th. It's Jan. 10th What the heck is going on with Pitney Bowes. This is absolutely unacceptable. I would give them zero stars if I could. 

Ben T 

on BBB

4 years ago

I have had a package sitting at the ********* ******* facility for weeks and weeks. I have contacted the seller of the product and have asked for a full refund. I hope that the seller will avoid dealing with this company in the future. The fact that packages sit at this location and never move is unacceptable. 

Barry V 

on BBB

4 years ago

On December 2, 2020, I ordered a pair of running shoes direct from ******using their online store. I was notified by email on December 7, 2020, that the order had been shipped and tracking information was provided. The tracking information indicated that the package was being shipped by Pitney Bowes / Newgistics. According to the tracking history, the package departed Monroe Township, NJ, at 1:38AM on December 8, 2020, and was delivered to a partner facility (?) in ******** **, at 12:28PM on December 8, 2020. There was no in... read more