Pitney Bowes Inc.

J. C. 

on BBB

4 years ago

This company is horrible and customer service just hang up on callers. This is the second time I ordered from a company that uses Pitney Bowles and the delivery time is horrible. I ordered on 4/24/2021 it is now 5/4/2021 my items is still sitting at a PB facility in ********** ******* for two weeks. Called customer service they blamed it on **** and hung up. My complaint to **** where they launched an investigation and discovered that **** doesn’t have possession of my packages PB does. What is exactly going on at the ******... read more

Anna K 

on BBB

4 years ago

I have been waiting over a month to receive a package being delivered via Pitney Bowes and all it says still is that it is in transit. For over a month? Coming from just two states over? If I could choose who delivered my package I would definitely not have chosen Pitney Bowes and I am extremely disappointed that I have to wait this long for items. I understand that this is a time of covet and certain measures are in place but other companies by now have been able to resolve those problems and are shipping for the most part ... read more

Bakhile S 

on BBB

4 years ago

I have a package that has been sitting at a PB facility for over 10 days with no updates. This is the second package that has been delayed without notification or tracking updates whenever a retailer uses this carrier. I have never left a review, let alone a negative one, but sounds like this is a very common issue. I would just like to know why there's no movement on my package, again. 

llabor01 

on BBB

4 years ago

My package has been at Monroe township location since 4.9 with no updates ******** **** **** **** **** ******Arrived Shipping Partner Facility, ****Awaiting Item 04/09/2021 12:08pm ****** ******** ** ***** I have asked my local post office to assist and they also have been unsuccessful. I was told to file a claim. This is ridiculous. Too have so many complaints and issues with deliveries is extremely unsettling and upsetting 

VJM 

on BBB

4 years ago

Terrible!!! I still haven't received my package and it's been about a month. It'll just keep saying ****is awaiting item and never updates. Now I'm just not wanting to order from certain places that uses this shipping company bc you may never get your package. If you do get it it probably took forever to get it. Is anybody looking into this company bc something is not right. I now have to packages that are just sitting in *******smh... 

TJ H 

on BBB

4 years ago

I wish this would allow me to check ZERO stars. Pitney Bowes does not deserve a star at all. We lost our Pitney Bowes equipment in a fire a few months ago. I first made contact with Pitney Bowes on February 25, 2021 to get a replacement for the lost equipment. Long story short, here I am today, April 22, 2021 still trying to find out from Pitney Bowes WHEN our equipment will arrive. Between the first contact on February 25th and today, I have called them numerous times. I keep getting passed from department to department. I ... read more

Andrea B 

on BBB

4 years ago

They deserve less than one star. After being stuck in a predatory postage meter contract for four years, essentially paying for a giant paperweight because it was more expensive to cancel the contract, we have had to FIGHT to get our accounts cancelled. I was told that the account was set to cancel at the end of the contract only to receive another bill. After calling to cancel (for the fourth time) they told us that the cancellation was not processed and that the previous representative couldn't have set it up to cancel at ... read more

Sam F 

on BBB

4 years ago

I hate I even have to leave 1 star they don't even deserve that. Our business has been told since November of 2020 that our account has been terminated and that we don't owe any more money. Yet every month we're still getting a bill. Everytime I call I get put on hold and transferred around to other departments. Each call ends up being hours of my work day trying to get it resolved. I'm always told our account is zeroed out and we don't owe any more money. Then we just get another bill the next month. We received an email ab... read more

Katie J 

on BBB

4 years ago

Worst Company EVER! Rented a meter that only worked when it felt like it and always needed updates which wouldn't push through therefore the meter wouldn't work. I returned the meter over a year ago and just got a collection agency call on an invoice from 2019 that I NEVER received and that was never in my online account so I had no way of paying if I tried and BELIEVE ME I TRIED. I have been calling everyday for 2 weeks and all the barely English speaking people on the phone are NO HELP! The collection agency (***** * *****... read more