Pitney Bowes Inc.

Kevin T 

on BBB

4 years ago

Newgistics picked up my phone from **** to return to ****. I am now being charged $1,000 from ****because someone stole my phone out of the box. ****received an empty box and they are charging me for it. **** even sent me a picture of the empty box. I tried to contact customer support but I am not getting any response. This is theft. 

Emmett D 

on BBB

4 years ago

A package I ordered was shipped via PB and arrived at the PB shipping facility in ********** **on 10/10/2020. According to **** and PB tracking tools the package is awaiting transfer to ****. That was 11 days ago! Based on other comments here it seems like my problem is small since it’s only been 11 days with no movement or updates. This is horrible service and PB’s use of a form response to address problems with service is downright cowardly and unprofessional. How do they remain in business? I rated one star because system... read more

CINDY R 

on BBB

4 years ago

I am totally surprised that the BBB gave Pitney Bowes an A rating. Our past office manager signed ( electronically) so who knows if she did indeed do so. We are a small office and do NOT require paying $ 267.00 every 3 months for use of the machine. I called to get it cancelled and they will NOT cancel the "lease" unless we give them $3500.00, well the machine is not even worth that much, so Unless you hire an attorney to get out of the lease, we have to EAT it. Then on top of all that the charge you "value Max" so when I ca... read more

Zylkia C 

on BBB

4 years ago

I am not surprised I have not seen not one good review for this company. The fact that the BBB review is an a+ makes me think that they pay for that good rating. I ordered a package almost 2 months ago and it has been in the hands of this horrible shipping company without ANY update for 7 weeks now! How is there this many customers with the same issues? Stop saying it is because of covid, I have received packages that were not in the hands of PB and received in a normal reliever window. There is something illegal going on wi... read more

stacy s 

on BBB

4 years ago

Unethical business practices. A a long standing client (10+ years), Pitney Bowes has nickeled and dimed us at every opportunity. We had no need for their meter as we are using mostly email now.. if I wanted to cancel early I would have to pay the term of the lease (understandable) AND PAY A TERMINATION fee. They REQUIRE you to return their outdated machine, and then charge you a RETURN FEE. If you do not return it, you get charged as well. They frequently hold payments and then charge a late fee as well. I am disgusted by th... read more

ZoeD88 

on BBB

4 years ago

Wow! The reviews here certainly follow a trend. Yet, this company has a A+ rating because customer reviews simply don’t matter. So now like so many others I have a package in their possession in *******that they simply have failed to turn over to ****. There facility is literally 30 minutes from where I reside. Even with COVID-19 companies are managing to ship rather quickly. If I had known the place I ordered would use Pitney Bowes I would have not ordered at all. Use ****directly or select any one of the major logistics co... read more

Shinpi 

on BBB

4 years ago

Honestly, I could go into a long detailed explanation of my situation, with many hang ups or wrong transfers (one to *****??). But a quote from one of their reps sums up my experience: "Sometimes packages get lost, or just go missing. You'll have to deal with that and order it again." Then he hung up (This was only mid way through my attempts). Also you cant re order a limited edition, only sold for certain time item, but thanks. Totally useful. 

Angelica 

on BBB

4 years ago

If I could give this company 1 star, I would. I have been dealing with them for over 7 months. I have spoken to at least 4 different call in agents, and 1 online chat agent. I am with a nonprofit and the previous Exec. Director left our organization and did not leave me log in information. When I call to get our information switched over, I am told they cannot give me information because I am not on the account. When I go to sign up online, I get a screen that says "try again later". Their agents have been less than helpful,... read more

Robbie D 

on BBB

4 years ago

My package was shipped MAY 27th from ********** *** The last activity was on JUNE 2nd in ******* ***(I live 3 hours away in ***. It is now OCTOBER 5th. A ****search request was done on JUNE 9th. They they have never received it. The package has been in TRANSIT so long that USPS has just removed the tracking from their system. As a result tracking is no longer visible on your newgistics or pitney bowes tracking system. How can it just disappear? It's now going on 5 MONTHS !!!! Are you going to KEEP my package? I would really ... read more