Pella Corporation

Carol F 

on BBB

2 years ago

Pella has the worst customer service I have ever dealt with in 63 years. Won’t answer the phone or put me on hold and never come back. Stood me up several times on installation without so much as a phone call. Lost a window TWICE. Been waiting since early March now they lost it again even though they told me they had it 2 weeks ago and stood me up again. I fucking hate Pella. They have almost drove me crazy. Not worth it at all. 

Sam M 

on BBB

2 years ago

I have a 20 year old house that had builder grade aluminum windows. They have been falling apart for the last two years. So, after about 18 months of researching replacement windows, I mean in depth research. I checked with big box stores, local & regional window companies, youtube videos, internet searches, google & five other reviews of companies and those door to door 'P@w*r HR6' (Hi I'm in the neighborhood installing windows for your neighbor so many streets over, yada, yada). Cut that door2door crap out! I bit the bulle... read more

Donna D 

on BBB

2 years ago

So very disappointed in Pella! Had a sales rep come to our home. We went over ALL the windows and patio door to be replaced. Coordinated for the windows to be installed before our new siding was to go on. Installation went great, however, my family room window was missed. My rep missed adding the window to my contract. Pella never offered an apology for the mix up, didn't offer a discount so I could get the window. I had to keep calling them just to follow up and in the end was basically told it was my fault. Discount was no... read more

Robert S 

on BBB

2 years ago

Working with Pella started out great, We worked with their sales person and selected the 250 series for our home in MN. For most of the windows we included the hidden screen option. Windows came in and were installed as promised. Installers were very professional and did a great job of communicating prior and during the installation. Sadly then everything appeared to go off the rails. The installers were told a separate team needed to install the hidden screens. We had no ideal the hidden screens did not come pre-installed i... read more

Sheila C 

on BBB

2 years ago

Very unprofessional; unresponsive; and largely LACK in CUSTOMER SERVICE I spent ***** on a door and window package from this group.$16k+ Per bi fold glass doors; none of which currently work (a total of 4 for $64+k)They did an initial install and then came back prior to the framing around the door being closed in and installed again a second time and then has been out over 4 times since Again none of the doors operate at this time; they came out again Sept 8 due to a discussion with the Director of Operations I was told by t... read more

Brett F 

on BBB

2 years ago

Working with Pella windows has been a complete nightmare. Their service is terrible. I was brought up with the belief that if you dont have something nice to say - dont say itbut, I am so frustrated. I had almost all of my windows replaced at a cost of nearly six figures. They offer delay upon delay. When they did arrive to install one particular window it was the wrong size. Faulty installation on one window cost me $900.00 to fix the damage it caused. Im still waiting for several windows and my home renovation is on hold. ... read more

ANDREW N 

on BBB

2 years ago

I purchased over 65 windows and 4 sliding doors from Pella in **** for a home we built. In 2022 I tried to get weather stripping for the sliding doors. They discontinued the weather stripping that fit these doors. My question, that is unanswered, why build a product that cant be serviced during its intended useful life? NEVER, WILL I PURCHASE PELLA PRODUCTS AGAIN. 

Dan M 

on BBB

2 years ago

Terrible experience overall. After the installation, which went well, but was incomplete, trying to get the job finished and inspected has turned into over a two month nightmare after the installation. Their lack of response, communication in general and follow through has been insulting and upsetting, to say nothing of unprofessional. The initial installation was in early June,and as of today , August 18, I'm waiting for the city's final inspection, which I myself had to finally call and arrange. Totally dropped the ball, h... read more

Julia P 

on BBB

2 years ago

I've never had worse customer service as I have with **********************. They initially measured incorrectly in October 2021, then tried to get me to 'work with it'. It's a $10,000 door - no thanks! After some discussion they agreed to order a new door, had a couple of delays and cancellations with the second door. The scheduling rep offered me a 20% check back to be issued when the door was installed. Once it was finally installed almost 10 months later, I never heard back from them to confirm we were happy with the pro... read more