Pella Corporation

MO 

on BBB

2 years ago

I bought approximately $50,000 worth of pella windows and doors, all new windows, 2 sliding doors, a front door and a back door. A storm door in the front of the house was also installed and the handle started coming off immediately after it was installed. The set screw kept coming loose and when I called the salesman, he would come out and screw it back in. The sales person retired so we continued to screw it in ourselves. Evidently the set screw is stripped and now the handle won't stay on at all I called customer service ... read more

Patricia N 

on BBB

2 years ago

Terrible company with extremely POOR CUSTOMER SERVICE. Not worth 1 star. I will be speaking with my lawyer. Buyers beware 

Robert H 

on BBB

2 years ago

We bought a sliding door from Pella Knoxville, waited a long time for delivery (we were told it would take a while, so that was not the problem). The installers put the door in, then said a blind was broken & the screen didn't fit, they couldn't do anything but request service, but to get service we had to pay the balance due. We paid, then heard nothing. I called to see if we could set up a service date, no one called back. There seems to be no customer service dept. or person & the service coordinator works from home & did... read more

Jason S 

on BBB

2 years ago

Pella is the worst. We ordered them last June!!! The doors arrived at the warehouse in October. The half assed installation is a joke. Started the end of November. Continued in December. They then demanded full payment without completion. They promised to be here January 31. They still haven’t come. They aren’t wind or waterproof! So we have a brand new home being ruined by pella. Since posting my reviews online I have received canned responses with empty promises of contact and corrective action. All part of the pella lie. 

Lauren V 

on BBB

3 years ago

We dealt with a distributor of Pella doors and the corporate office. These doors are incredibly expensive so you'd think customer service would be excellent. You'd be wrong to make that assumption. We call because our lock was faulty. Since it's a security issue we asked that they expedite the part so we can be safe in our own home. They would not help with that but in addition wanted $850 to buy the part and would not allow for a refund if the part took more than 4 weeks to receive. They could not give me a delivery date. N... read more

C M.yers 

on BBB

3 years ago

Purchased 4 Pella vinyl windows from Lowes in FL late 2020 did not receive for several weeks due to Covid (everyone loves to blame. Installation crew was considerate and did thew job adequately, we have a cinder block house and the old windows were, old . Thought new windows with impact resistance would be the right thing. So finally had a heavy rain and the water started backing up into the house! around the edges of the widow onto the drywall and under the flooring on all 4 windows!!! Frantic my wife and I are mopping up w... read more

Conrad C 

on BBB

3 years ago

So much for the Pella window guarantee! We purchased five Pella double pane windows, made and guaranteed by Pella, from a Lowes store during the summer of 2021. Come wintertime in Northern Maine, it gets cold and windy. Two windows on the prevailing wild side leaked so bad that we had to duct tape them shut to keep the heat in and the cold and wind out. We started calling Pella customer service. We called the 800 number; we called the 1000 number. Nobody would answer the phone, but we did get to leave messages, of course no ... read more

Zacharia M. 

on BBB

3 years ago

Now I know why the rating is 1.33, I wish I looked at this before, no amount of calls or requests get looked at by Pella. I spent $75,000.00 on Pella windows in May 2022, I am still waiting for the full order. Calls and emails to Pella goes unanswered and you can never talk to decision makers, you can only speak to CST people who has no idea what's going on except read the comments on your file. This is why Chinese companies take over, if this how America is looking to compete, God bless us. There is a reason all new homes i... read more

MaryAnn M 

on BBB

3 years ago

The never-ending nightmare with Pella is going to bury both myself and my husband. The customer service is absolutely horrendous. Because of them and their lies, delays, unresponsiveness, terrible mistakes made (such as damaging the windows during install, breaking the glass of one and bowing and hammering the frames, telling me a window was "missing" and pretending to search for it when the Bill of Lading said "backordered," as it was never fabricated), waiting over a year for all my products, delaying my new home build so ... read more