Pella Corporation

Apos P 

on BBB

a year ago

Actually on the Pella Site "The Pella Promise"Hassle-Free ************* Replacement The Benefits of Working with Pella Simple Process From start to finish, your dedicated expert helps make the window buying process easy and personalized. The Right Product for You Well help you find the right products to meet the unique needs of your home and budget.No Mess, No Guess Installation Day Our certified installers treat your home like it's their own and leave it cleaner than they found it.Pella Care Guarantee Our product and servic... read more

Gerry R 

on BBB

a year ago

Nope. Just nope. Don't do it. We are taking them to court. They have had 4 months to "remedy" the mistakes that they made and they continue to make more mistakes. Not my problem. I just wanted new windows. 

Santos S 

on BBB

a year ago

I signed the contract in June and they started the job in September. They damage all the trim. Here it is now November and I have no date set as to when they will repair the damage and install the screen that was included with the purchase order. I keep emailing and calling and I can get the job done nor a date when it will be done 

Douglas L 

on BBB

a year ago

I spent over $20,000 having Pella install new sliding doors and windows in my family room. I like the look of the doors, but they are very heavy to slide. I wasnt very thrilled that one came with a warped sash and wouldnt lock right after the install. They had to return 3 weeks later to replace it and of course someone had to be there on a work day. At about the same time, I spent another $5,500 having Pella install a new front door on my in-laws house. The salesman who came to take the measurements was very friendly and see... read more

Pa R 

on BBB

a year ago

The worst experience I had for 12 months of working on my house was Pella. HORRIBLE. I wish I'd looked at these reviews first. They took 6 months to start the job. They then started the job promising that the new windows would match the old windows. THEY DID NOT MATCH. Then one set of workers came and started the job AND LEFT EARLY for a "guys weekend in the *****". It too me two more weeks to get someone to return. And to get someone to return, it took me researching Sherlock ****** style the email configuration of Pella. I... read more

Richard L 

on BBB

a year ago

I would NOT recommend Pella window and doors. Their customer service is terrible. Talked to the operations manager to file a complaint for service on new windows and asked for someone at a higher level to discuss my issue/issues. ********** Refused to allow a customer a contact to let someone above operations know the issues we have with the service/employees and the windows. Worse company I have ever dealt with. I am sorry I ever contracted with them. 

Marisa M 

on BBB

a year ago

I just spoke to ****** on the phone. I did not need windows, doors or anything complicated-- i simply needed a PAINT PEN to touch up a tiny blemish on my Pella door. She was short and talked to me like I was 5 years old. "I nEeD tHe SeRial nUmber." Thanks for your help ******! You were great! Rudest customer service person I have ever dealt with-- find a different industry. 

Gerardo M 

on BBB

a year ago

If you read nothing else, please remember the name ******************* at Pella Windows. This is the person you want to work with if you are in the *** and you need window replacements and related contracting work done. ****Getting work or repairs done on your home is always a massive undertaking. The reality is mistakes are going to happen that are outside of everyones control. Whats important to me is whether the company I am working with did everything to make the experience as perfect for me as a customer, even when thin... read more

Aline P 

on BBB

a year ago

Pella Windows and doors is the worst company that doesnt care about their customers needs or at least that is my experience with them. They dont have any knowledge about who does what. I contacted them for some repairs on my windows at my building and after collecting the service fees of $175. They never fallowed up with me for my windows replacement. Every time I call I get sent to a new person who doesnt know nothing about my account. I will not be contacting them for any of their services nor recommended the company.