Pella Corporation

Richard A 

on BBB

2 weeks ago

I had 28 windows replaced by Pella Windows and Doors of DFW. I can not say enough good things about them. The salesman was most helpful in showing us options for different styles of windows and we are happy that we followed his suggestions. The installation was a major project as you can imagine and it went off without a hitch. The installation team did a perfect job and left the house interior and exterior immaculate. They were extremely professional and obviously took pride in their work. We went with the tungsten oxide wi... read more

Steven M 

on BBB

4 weeks ago

Cannot get any service for a bad door. Very frustrating. I will never purchase Pella products again. Their customer service ***** as well. 

Jan D 

on BBB

4 weeks ago

Horrible experience trying to get price and on a replacement of a panel. Our community of 42 unfortunately all have Pella sliders. Now we are having our building envelope replaced ($3mil) so all windows and doors are being either replaced or repaired in ************. I've left numerous voicemails at local showrooms, on hold now for 3 mins with a promise of a 30 second answer. No answer. I have called multiple showrooms for service on an existing product and get the same recorded voicemail. IS PELLA GOING OUT OF BUSINESS OR L... read more

Rose G 

on BBB

a month ago

CEO PELLA CORP *******************************,I purchased 2 PELLA windows two months ago and I still have not received the windows. They told me that they the window would come on the following dates: June 5, 14, 17, 24; but the window did not come at any of the promised dates cited above. I have had a boarded up window space in my bed room for 2 months because the first order was not the correct size for the window!I hope this problem can be resolved soon. 

Shane P 

on BBB

2 months ago

Sure would be nice if someone would actually return my call to service my entire house full of your doors. Left multiple voicemails and filled out your online request twice and have gotten nowhere.. 

Brandon H 

on BBB

3 months ago

We've owned Pella windows and doors for many years. In the past it was a little slow getting service, but it worked out in the end. Now it's impossible to get service and almost impossible to talk to anyone. I've tried for almost a month now and can't get my doors serviced. I've tried calling and sitting on hold forever and also visiting their product support online. I would NEVER buy another Pella product again! 

Veronica L 

on BBB

3 months ago

I been a Pellas corporation costumer for 18 years, now 2025 they've been working with my husband and I, all for the the best. ***** and all the crew, better than better Know I'm gonna need another door, and guess what ...Going to Pellas again T.K. ?? Cliente de la compaia de Pellas por 18 aos, ha sido un placer hacer negocio con ellos, desde el frente hasta entrega..Ha sido un placer y gracias por sus servicos...A ***** y ** equpo 

Dale Y 

on BBB

3 months ago

Had a crack in a upper Sash of a double hung window. So I went on their online store, and ordered a replacement. The next day, I checked to see if it would fit my older series window, and it would not. They said no problem, they would cancel, and get me the right one. They needed information like sizes, etched serial number on glass, etc. I also ordered a seal for one of my doors. I said will that seal be sent or cancelled, they said order it again, because the whole ordered was cancelled. A few weeks later, 2 seals show up,... read more

Alicia B 

on BBB

5 months ago

I love my pella windows. They were affordable, look nice, and came in a timely manner.